Monica Rodriguez
De Soto
Summary
Detail-oriented Receptionist with expertise in customer service and billing. Demonstrates effective communication and problem-solving skills while managing records. Provides professional support to office visitors, schedules appointments, manages packages, and routes mail efficiently.
Overview
6
6
years of professional experience
Work History
Receptionist
Christopher Rea Clinic
Christopher
12.2025 - Current
- Greeted patients and visitors with a friendly demeanor at the clinic entrance.
- Answered phone calls, directing inquiries to appropriate staff members promptly.
- Managed appointment schedules using electronic health record systems effectively.
- Collected patient information and verified insurance details for accuracy.
- Maintained a clean and organized reception area to enhance visitor experience.
- Assisted in processing patient payments and handling billing inquiries efficiently.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled and confirmed appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Recpetion/Billing Clerk
Southern Illinois Ob-gyn Associates
Carbondale
02.2025 - 12.2025
- Processed patient billing information for accurate invoicing and insurance claims.
- Communicated with patients regarding billing inquiries and payment options.
- Maintained organized billing records in electronic health record system.
- Assisted in verifying insurance coverage and eligibility for services rendered.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
Server
Martel's Pizza
Murphysboro
03.2023 - 06.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Managed cash register operations, processing payments and ensuring accurate cash handling to maintain financial integrity.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions while adhering to company procedures for cash payments, ensuring compliance and accuracy.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Demonstrated enthusiasm and knowledge of restaurant menu and products to enhance customer experience.
Server
Cummare's
Murphysboro
08.2022 - 03.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food and drink orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas and service stations.
- Managed cash register operations, including processing payments and handling cash accurately.
- Resolved customer inquiries and complaints promptly to maintain a positive atmosphere.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
CNA
Liberty Village
Carbondale
03.2020 - 07.2022
- Monitored vital signs and reported changes to nursing staff.
- Assisted residents with daily living activities and personal hygiene.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided emotional support and companionship to residents daily.
- Documented patient information accurately in electronic health records.
- Maintained a clean and safe environment for residents and staff.
- Participated in training sessions to enhance caregiving skills and knowledge.
Education
High School Diploma -
Elverado
Elkville, IL05-2017
Skills
- Appointment scheduling
- Electronic health records
- Patient insurance verification
- Billing management
- Records maintenance
- Document management
- Attention to detail
- Customer service
- Organizational skills
- Phone etiquette
- Team collaboration
- Adaptability in fast-paced environments
- Communication skills
- Problem solving
Timeline
Receptionist
Christopher Rea Clinic
12.2025 - Current
Recpetion/Billing Clerk
Southern Illinois Ob-gyn Associates
02.2025 - 12.2025
Server
Martel's Pizza
03.2023 - 06.2023
Server
Cummare's
08.2022 - 03.2023
CNA
Liberty Village
03.2020 - 07.2022
High School Diploma -
Elverado