Monica Panganiban
Waukegan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Caregiver
BrightStar Care
12.2024 - 03.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Certified Nursing Assistant
Southern Wisconsin Center for the Developmentally Disabled
03.2024 - 11.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Customer Service Representative
McLane Company
03.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Service Representative
Orthopedic Center Of The Rockies
08.2020 - 03.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
Associate of Applied Science - Medical Assistant
Gateway Technical College
Kenosha, WI03-2025
Arapahoe Ridge High School
Boulder, CO05-2012
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Insurance verification
- Insurance verifying
Languages
Spanish
Native or Bilingual
Timeline
Caregiver
BrightStar Care
12.2024 - 03.2025
Certified Nursing Assistant
Southern Wisconsin Center for the Developmentally Disabled
03.2024 - 11.2024
Customer Service Representative
McLane Company
03.2023 - 03.2024
Patient Service Representative
Orthopedic Center Of The Rockies
08.2020 - 03.2024
Associate of Applied Science - Medical Assistant
Gateway Technical College
Arapahoe Ridge High School
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