MONICA MAYLATH
Brookfield
Summary
I am a self-motivated and energetic worker with proven leadership. I excel in customer relations, independently solve problems and keep teams on task. My work experience has enabled me to handle high volumes of internal and external communications, work with electronic and paper files, and become proficient in handling fast paced reception with greetings, phone calls and scheduling.
Overview
25
25
years of professional experience
Work History
Front Office Coordinator
Hinsdale Orthodontics and Pediatric Dentistry
07.2013 - Current
- Established efficient workflow processes, implemented modifications to improve overall effectiveness of personnel and activities
- Monitored front areas so that any questions could be responded to quickly and effectively
- Assisted the Doctors with interviewing potential employees, asking appropriate questions and providing feedback after interviews
- Led the front desk and assisted with various roles/tasks throughout other departments
- Handled financial transactions responsibly, collecting and processing payments with attention to detail
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees
- Enhanced patient experience by managing front office operations efficiently and professionally
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance
- Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts
- Organized and executed promotional events to strengthen community relations and brand awareness
SERVER
OFF BROADWAY PUB
01.2009 - Current
- Served food and beverages promptly with focused attention to customer needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
NANNY
MARCEY KUSPER
09.2003 - 05.2014
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements
- Supported children in play activities, meals, and snacks, hygiene and socialization
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments
- Built positive and nurturing environments to support child social and emotional growth
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines
SECRETARY
PERFECT AUTO BUILDERS
03.2001 - 07.2003
- Handling incoming and outgoing calls
- Scheduling Appointments
- Payroll
- Filing
- Accounts Payable/Receivable
RESIDENTIAL SCHOOL SECRETARY
DIAMOND GROVE CENTER
06.2000 - 05.2001
- Patient Intake
- Correspondence with home school
- Maintaining files
- Handling incoming and outgoing calls
Education
Associate of Science - Office Systems Technology
East Central Community College
Decatur, MSSkills
- Superb Communication Skills
- Outstanding Client Relations
- Proficient Scheduling
- Documentation
- Staff Development
- Planning Coordinator
- Front office management
- Insurance verification
- Calendar management
- Patient relations
- Document management
- Basic accounting
Timeline
Front Office Coordinator
Hinsdale Orthodontics and Pediatric Dentistry
07.2013 - Current
SERVER
OFF BROADWAY PUB
01.2009 - Current
NANNY
MARCEY KUSPER
09.2003 - 05.2014
SECRETARY
PERFECT AUTO BUILDERS
03.2001 - 07.2003
RESIDENTIAL SCHOOL SECRETARY
DIAMOND GROVE CENTER
06.2000 - 05.2001
Associate of Science - Office Systems Technology
East Central Community College
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