Monica May-Davis
Chicago
Summary
Certified Salesforce Business Analyst with expertise in IT management, agile leadership, and stakeholder engagement. Skilled in aligning business needs with Salesforce solutions to drive efficiency and innovation. Proven success in leading cross-functional teams, gathering requirements, and delivering user-focused applications for federal agencies and currently pursuing an MBA in IT Management (expected Fall 2025).
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Consultant
Booz Allen Hamilton
05.2022 - 06.2025
- Business Analyst (OHRS2.0): Defined requirements for VA's vaccine management system; improved sprint efficiency by 25% through clear user stories & backlog refinement.
- Scrum Master/Delivery Manager (Privacy Services): Facilitated agile ceremonies; reduced delivery delays by 20% via Jira tracking and servant-leadership.
- Salesforce Academy Solutions Engineer Jr.: Completed 12-week Salesforce bootcamp; co-developed onboarding app.
- Remote, USA
Communication Operator
City of Chicago, OEMC
12.2005 - 04.2020
- Co-led development of Salesforce-based knowledge base for citywide service tracking.
- Designed and delivered Salesforce training for 50+ staff, improving intake speed and reducing gaps.
- Received Team Performance Award (2019) for service process improvements.
- Chicago, IL
Education
Associate degree - Computer Science
Moraine Valley Community College
Bachelor of Arts - Psychology
Chicago State University
MBA - IT Management
Western Governors University
12-2025
Skills
- Salesforce Business Analysis & Administration
- Agile & Scrum Methodologies
- Requirements Gathering & Documentation
- Jira & Confluence
- Business Process Improvement
- User Stories & Acceptance Criteria
- Microsoft Office (Advanced)
- C# NET & HTML/CSS (Intermediate)
- Teamwork mindset
Websites
Affiliations
- Member, Salesforce User Group Community
- Member, Sigma Gamma Rho Sorority Inc.
Certification
- Salesforce Certified Business Analyst
- Salesforce Certified Administrator
Timeline
Senior Consultant
Booz Allen Hamilton
05.2022 - 06.2025
Communication Operator
City of Chicago, OEMC
12.2005 - 04.2020
Bachelor of Arts - Psychology
Chicago State University
Associate degree - Computer Science
Moraine Valley Community College
MBA - IT Management
Western Governors University
Speaking Engagements
- Salesforce TDX, 2023, Entering the Salesforce Ecosystem
- Salesforce Women in Tech, 2023, Reframing Failure for Growth