Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Lewis

Decatur

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Office Depot I
Cedar Park
07.2020 - 08.2022
  • Greeting Customers
  • Answering phones
  • Helping customers with their needs
  • Handling complaints

Customer Service Manager

Rue21
San Francisco
09.2018 - 05.2020
  • Improve customer service experience
  • Resolving complaints
  • Overseeing the customer service department
  • Improve polices and processes to help the store and customers
  • Collaboration with other departments to help the store improve
  • Hire and train new staff
  • Answering customer questions

Education

High School Diploma -

Island Park High School
Fort Myers, FL
08-2018

Skills

  • Communication
  • Problem-Solving
  • Empathy
  • Patience
  • Good listener
  • Adaptability
  • Time Management

Timeline

Front Desk Receptionist

Office Depot I
07.2020 - 08.2022

Customer Service Manager

Rue21
09.2018 - 05.2020

High School Diploma -

Island Park High School
Monica Lewis