Summary
Overview
Work History
Education
Skills
Timeline
Monica Lane

Monica Lane

Champaign

Summary

Dynamic insurance agent with a proven track record at Geico, excelling in customer service and account management. Expertly resolved client issues, enhancing satisfaction through personalized solutions. Recognized for professionalism and strong relationship-building skills, fostering loyalty and trust among clients while ensuring timely policy renewals and accurate coverage updates.

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

15
15
years of professional experience

Work History

Insurance Agent

Geico
07.2023 - 01.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

Customer Service Representative

Walmart
04.2017 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Manager's Assistant

Capital One
05.2010 - 09.2013
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Master Of Criminal Justice - Criminal Justice

Post University, Waterbury, CT
12.2028

Skills

  • Customer service
  • Professionalism and ethics
  • Customer follow-up
  • Account management
  • Relationship building
  • Negotiation abilities
  • Critical thinking
  • Customer billing

Timeline

Insurance Agent - Geico
07.2023 - 01.2025
Customer Service Representative - Walmart
04.2017 - 01.2022
Manager's Assistant - Capital One
05.2010 - 09.2013
Post University - Master Of Criminal Justice, Criminal Justice

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Monica Lane