MONICA GILLIAM
Belleville,IL
Summary
Highly motivated job applicant with experience in diverse roles, dedicated to continuous skill development while contributing to the growth and success of my employer's organization.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Mercy
12.2024 - Current
- Efficiently manage 50-100 office calls, facilitating communication flow.
- Schedule new and established patient appointments, acute/same day appointments, and procedures, while considering scheduling efficiency and patient satisfaction.
- Collect information for specialty doctor referral requests and submit the information to the physicians or their medical assistants .
- Initiate and process medication refill requests, as well as resolving issues with submitted requests by facilitating communication between the pharmacies, physicians, and patients.
- Communicate messages between patients, physicians, and other staff.
- Exhibit compassion, patience, and understanding for patient's and their family when communicating .
Dispatch Communication Officer
St.Louis Children Hospital
03.2024 - 10.2024
- Managed the hospital's main phone operations and executed proper call routing.
- Utilized the overhead paging system to alert hospital staff about emergency codes, weather alerts, and other urgent notifications.
- Utilized HID Safe and EPIC to check in/out patient visitors as well as patients who have clinic appointments.
- Worked with social work, nursing staff, and public safety to ensure proper visitation policies are being followed for the safety of the patient by entering and enforcing visitor restrictions and exceptions, creating and deactivating parent/visitor badges, and updating the approved visitors lists.
- Recorded and logged vital information, maintaining accurate records of physician pages, code responses, and visitor data.
- Provided training for new dispatch officers.
- Streamlined communication processes, utilizing advanced systems like Avaya and Everbridge to improve efficiency in message delivery and emergency alerts.
Learning Resource Specialist
Southwestern Illinois College
05.2019 - 03.2024
- Improved test administration processes and testing processes in both in-person and remote settings for student exams as well as Pearson Vue certifications.
- Managed data entry using MS Access and Excel, ensuring accurate record-keeping and facilitating smooth communication with students and instructors.
- Provided support in the Success Center as needed, adapting to diverse student needs and contributing to a positive learning environment.
- Utilized my proficiency in Microsoft suite to optimize scheduling, monitoring, communication, data input, and file organization, improving overall departmental efficiency.
- Maintained test integrity through vigilant monitoring and time management.
- Provided effective communication with students and instructors via email, phone, and in person.
Sunglass Selling Specialist
Dillards
10.2018 - 12.2019
- Operations such as opening and closing registers, recording the cash amounts in each register, depositing excess cash at the end of the day.
- Encouraged customers to sign up for a Dillard's credit cards to ensure that they are taking advantage of rewards, benefits, and special cardholder sales.
- Boosted sales through personalized sunglass recommendations, leveraging product knowledge to match customer preferences and drive satisfaction and encourage repeat clients
- Managed cash handling and POS operations.
- Developed client relationships, providing tailored updates on new merchandise and sales, promoting customer loyalty and repeat business.
- Expanded skill set by learning how to perform watch adjustments, jewelry soldering, and providing assistance in other departments.
- Created engaging merchandise displays without pre-prepared layouts, enhancing visual appeal and driving customer interest in sunglasses.
Education
BACHELOR'S DEGREE - SPEECH LANGUAGE PATHOLOGY AND AUDIOLOGY
Southern Illinois University-Edwardsville
Edwardsville, IL05.2022
Associate's degree - Science
Southwestern Illinois College
Belleville, IL05.2020
Skills
- Front Office / Medical Office
- Patient Intake and Communication
- EPIC
- HIPPA Compliance
- Typing and Data Entry
- Microsoft Office
- Computer Literacy
- Attention to Detail
- Document Filing and Organization
- Customer Service
- Administrative Experience
- Phone and Email Communication
- Cash Handling / Payment Processing
- Conflict Resolution
Timeline
Patient Service Representative
Mercy
12.2024 - Current
Dispatch Communication Officer
St.Louis Children Hospital
03.2024 - 10.2024
Learning Resource Specialist
Southwestern Illinois College
05.2019 - 03.2024
Sunglass Selling Specialist
Dillards
10.2018 - 12.2019
Associate's degree - Science
Southwestern Illinois College
BACHELOR'S DEGREE - SPEECH LANGUAGE PATHOLOGY AND AUDIOLOGY
Southern Illinois University-Edwardsville
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