Monica Dunford
Skokie,IL
Summary
Outgoing Division Coordinator with experience overseeing multiple tasks. Highly organized, strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines.
Overview
11
11
years of professional experience
Work History
Division Coordinator
ISMIE Mutual Insurance Company
03.2021 - Current
- Ensured compliance with all relevant regulations, policies, and procedures governing the operation of the division.
- Managed scheduling of division meetings, events for department personnel as needed.
- Maintained a positive work environment by addressing employee concerns promptly and effectively.
- Provided support in executing special projects or initiatives assigned to the division by senior leadership.
- Entered data, generated reports, and produced tracking documents.
- Triage risk management inbox
- Provided backup to reception and assist with various tasks whenever employee was absent or at lunch.
- Completed monthly expense reports for 13 employees.
- Send division calendar reminders
Practice Manager
GCNS Dr. James L. Rosenberg, MD
08.2014 - 10.2020
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Addressed and remedied all patient or team member issues.
- Supervised team of 4 office personnel.
Property Manager
Kenilworth Professional Building Corporation
08.2014 - 10.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Education
Associate of Arts - Health Administration
Eastern Gateway Community College
Steubenville, OH01-2027
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Discretion and confidentiality
- Scheduling and calendar management
- Reliability
- Excellent communication
- Active listening
- Phone and email etiquette
Timeline
Division Coordinator
ISMIE Mutual Insurance Company
03.2021 - Current
Practice Manager
GCNS Dr. James L. Rosenberg, MD
08.2014 - 10.2020
Property Manager
Kenilworth Professional Building Corporation
08.2014 - 10.2020
Associate of Arts - Health Administration
Eastern Gateway Community College
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