Monica Dionne
Tinley Park
Summary
Organized and adaptable administrative professional with strong background in healthcare environments. Known for problem solving solutions, attention to detail, and discretion with sensitive information. Experienced in recruiting & retaining qualified medical staff. Compassionate leader who enjoys promoting employee development with a focus on positive work culture.
Overview
21
21
years of professional experience
Work History
Medical Record & Credentialing Specialist
Avantara Palos Heights
02.2024 - Current
- Coordinated provider credentialing, continuous monitoring & recredentialing process to ensure compliance with Joint Commission & IDPH standards.
- Facilitated timely assembly of requested medical records
- Monitor physician H&Ps & orders to ensure compliance.
- Organized resident appointments and arranged transportation to fascilitate timely access to services
- Achieved streamlined reporting processes through effective management of tracking spreadsheets & improved compliance with HIPAA standards by maintaining accurate records
- Developed training initiative for new hires from local facilities to foster a knowledgeable workforce.
Office Administrator
Dardur Medical Group
09.2022 - 12.2023
- Led talent acquisition by posting job listings, interviewing prospects, running background & reference checks & entering into payroll & guiding orientation.
- Implemented marketing strategies by strengthening partnerships with local business owners, planning networking events, designing social media campaigns & attending community outreach functions.
- Achieved seamless operations through effective management of schedules, reports, continuous training, conflict resolution, quarterly employee reviews & monthly team meetings.
- Streamlined communication by serving as a trusted liaison between staff and physician.
- Provided an excellent patient experience by calculating accurate copays, verifying insurance benefits, explaining insurance coverage, triaging patients & assisting in-office procedures.
- Facilitated credentialing process with hospitals & surgery centers while maintaining updated licenses & certificates for staff.
Medical Credentialing Specialist
Pinnacle Pain Management Specialists
10.2020 - 09.2022
- Achieved accreditation during regulatory audits through preparation of credentialing files, employee files, patient records and accurate reports.
- Improved staff retention by updating orientation process, creating policies & procedures, filing licensure renewals & providing continuing education in house.
- Processed incoming & outgoing credentialing applications along with continuous monitoring of necessary documents to ensure compliance.
Medical Credentialing & Administrative Assistant
Outpatient Surgery Center
10.2018 - 08.2020
- Processed primary source verification, license monitoring, recredentialing applications, reference & background checks.
- Streamlined provider onboarding by establishing profiles across multiple databases, training on company procedures, & collaborating with their office managers.
- Audited reports & charts for monthly provider meeting & quarterly board meeting
- Managed multiple inboxes and phone lines to optimize workflow & communication.
- Processed medical record requests, audited patient charts & maintained records in compliance with HIPAA state regulations.
- Facilitated new hire training, peer reviews, assignment delegation & procedure updating as the front office team leader.
- Volunteered on the culture committee to promote team engagement, organize company events & build a positive work environment while promoting diversity & inclusion.
Administrative Assistant
Internal Medicine Center / Bara Properties / Bara Tax & Financial
09.2004 - 03.2016
- Performed interviews, onboarding & training for new hires.
- Prepared timesheets in excel to process payroll through ADP before printing & delivering checks..
- Maintained multiple company calendars to coordinate meetings, travel & events throughout 3 states.
- Audited & resolved discrepancies for billing, accounts payable & multiple bank accounts on a monthly basis to ensure accuracy.
- Listed properties & screened tenant applications by running background & reference checks.
- Managed front desk operations, scheduling, inventory & cleaning to ensure efficient customer service.
Education
Associate Degree (A.S.) -
Prairie State College
05.2015
Skills
- QuickBooks Pro
- Drake (Taxes/Scheduler)
- ADP & Gusto (Payroll/HR)
- MS Office Suite & Google Workspace
- EPIC, OMP, HST, PCC, Athena, Lytec, Scribe, Dr Chrono, ModMed (EMRs)
Timeline
Medical Record & Credentialing Specialist
Avantara Palos Heights
02.2024 - Current
Office Administrator
Dardur Medical Group
09.2022 - 12.2023
Medical Credentialing Specialist
Pinnacle Pain Management Specialists
10.2020 - 09.2022
Medical Credentialing & Administrative Assistant
Outpatient Surgery Center
10.2018 - 08.2020
Administrative Assistant
Internal Medicine Center / Bara Properties / Bara Tax & Financial
09.2004 - 03.2016
Associate Degree (A.S.) -
Prairie State College