Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Monica Colon

Crest Hill

Summary

Organized and dependable candidate with a successful track record of managing multiple priorities and maintaining a positive attitude. Willing to take on additional responsibilities to meet team goals. Expertise in training, disciplining, and motivating team members to achieve new levels of excellence. Confident in ability to contribute to team success. Motivated clerk with years of customer service experience in fast-paced call center environments. Excellent verbal and written communication skills and computer proficiency with proven typing speed. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Inbound Clerk

RJW
01.2024 - 11.2024
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Expedited urgent deliveries through prioritizing workload and closely monitoring shipment progress, ensuring timely completion of critical tasks.
  • Demonstrated adaptability during busy seasons or unexpected events, adjusting priorities quickly to maintain smooth workflow within the warehouse environment.
  • Contributed to a positive work environment through open communication with colleagues and supervisors, fostering strong teamwork and collaboration within the department.

Daycare Teacher

The Children’s Courtyard Inc
10.2023 - 01.2024
  • Implemented age-appropriate learning experiences, enhancing social skills and emotional growth.
  • Assisted children in developing fine motor skills with hands-on activities and interactive play.
  • Monitored children's progress and provided constructive feedback to support developmental milestones.
  • Created a nurturing environment with positive reinforcement that encouraged children to express themselves and build confidence.
  • Actively encouraged children to develop their communication, problem-solving and social skills.

Bartender

Jojos Shakebar
10.2022 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Behavior Technician

Pegasus Autism Care Solutions
03.2023 - 08.2023
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Collaborated with other professionals to develop and modify individualized treatment plans.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Monitored client progress to provide continued guidance and consistent feedback to families.

LifeCafe Supervisor

Lifetime Fitness Center
02.2021 - 04.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Solicited customer feedback to identify and improve on areas of weakness.

Rehabilitation Technician

Advanced Physicians
06.2021 - 11.2021
  • Established collaborative relationships with patients through consistent and meaningful communication.
  • Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
  • Communicated back to nurses and therapists regarding patient performance and condition.
  • Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
  • Maintained cleanliness and sanitation of clinic or treatment environment.
  • Checked physical therapy supplies, assisting with ordering and restocking.
  • Scheduled patient appointments to meet treatment requirements and provide quality care.
  • Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.

Education

Bachelor of Science - Exercise Science

Saint Xavier University
Chicago, IL
12.2021

High School Diploma -

Lockport Township High School
Lockport, IL
06.2017

Skills

  • Behavior Treatment Planning
  • Client Relationship Development
  • Classroom Management Techniques
  • Functional Behavioral Assessments (FBA)
  • Positive Interactions
  • Positive Reinforcement
  • Goal Attainment
  • Mental Health Support
  • Autism and Spectrum Disorders
  • ABA Techniques

Certification

  • RBT - Registered Behavior Technician
  • Servsafe Training - 02/21-present

Additional Information

Children's Ministry Volunteer

  • Assisted with special events and programs.
  • Volunteered at church-sponsored outreach events, providing polite, friendly representation.
  • Built church community children's morals and values through mentoring service.
  • Participated in religious ceremonies and events.
  • Served as great role model for children by teaching how to learn, grow and serve as part of church.
  • Organized and led activities designed to promote physical, mental and social development in children such as games, arts and crafts and storytelling.
  • Prepared faith lesson plans and prepared materials for classroom activities.

Timeline

Inbound Clerk

RJW
01.2024 - 11.2024

Daycare Teacher

The Children’s Courtyard Inc
10.2023 - 01.2024

Behavior Technician

Pegasus Autism Care Solutions
03.2023 - 08.2023

Bartender

Jojos Shakebar
10.2022 - 10.2023

Rehabilitation Technician

Advanced Physicians
06.2021 - 11.2021

LifeCafe Supervisor

Lifetime Fitness Center
02.2021 - 04.2023

Bachelor of Science - Exercise Science

Saint Xavier University

High School Diploma -

Lockport Township High School
Monica Colon