Molly Rowe
Chicago
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Barista
Philz Coffee
02.2024 - 07.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Controlled line and crowd with quick, efficient service.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Relief Counselor
Progress Foundation
12.2022 - 01.2024
- Offered guidance on appropriate community resources, empowering clients to take control of their lives.
- Assisted clients in developing coping skills by implementing therapeutic activities and strategies.
- Partnered with external organizations to coordinate additional services that would further enhance client outcomes.
- Helped clients navigate complex systems such as housing assistance programs or legal matters while also offering emotional support.
- Participated in ongoing professional development opportunities to stay current with best practices in counseling techniques.
- Documented all interactions accurately and confidentially in accordance with professional standards and regulatory requirements.
- Ensured reliable coverage at the facility by working flexible hours, accommodating last-minute schedule changes when required.
- Coordinated with other relief counselors to maintain consistent care and support for clients, ensuring a seamless transition during shift changes.
- Led group therapy sessions as needed, facilitating open communication among participants for shared growth experiences.
- Educated clients on dangers of substance abuse and prevention techniques.
- Improved residents'' well-being by providing consistent overnight support and monitoring their safety.
- Administered medications as prescribed, ensuring proper dosage and adherence to treatment plans.
- Maintained clean living spaces for residents by completing routine housekeeping tasks as needed.
- Assisted clients with transportation to appointments or off-site events as needed, ensuring their timely arrival and departure.
- Maintained accurate records of resident behaviors and interventions, contributing to effective care plans.
- Assisted in the development of client goals and objectives, collaborating with multidisciplinary team members to create tailored treatment plans.
- Provided compassionate care for residents experiencing emotional distress, offering a listening ear and empathetic support during difficult times.
Barista
Peet's Coffee
02.2022 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Arts - Psychology
Dominican University of California
San Rafael, CA05.2023
Bachelor of Arts - Music History, Literature, And Theory
Dominican University of California
San Rafael, CA05.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Emergency Preparedness
- Adaptive and creative
- New Hire Training
- Patient Care
- Mental health awareness
- Substance Abuse Knowledge
- Life Skills Training
Timeline
Barista
Philz Coffee
02.2024 - 07.2024
Relief Counselor
Progress Foundation
12.2022 - 01.2024
Barista
Peet's Coffee
02.2022 - 02.2023
Bachelor of Arts - Psychology
Dominican University of California
Bachelor of Arts - Music History, Literature, And Theory
Dominican University of California
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