Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
Generic

Molly Muir

Belleville

Summary

Dedicated to creating a secure and supportive environment that promotes personal and professional growth. Delivering dynamic and stimulating instruction to cultivate a passion for education, analytical thinking, and effective problem-solving. Excel in overseeing new admissions as a detail-oriented Patient Registration Representative, managing paperwork meticulously to ensure accuracy and enhance patient contentment. Adeptly navigating the complexities of various insurance plans to meet the diverse needs of clientele with a methodical approach.

Overview

11
11
years of professional experience

Work History

Telemetry Technician

St. Elizabeth’s Hospital
10.2021 - Current
  • Demonstrated in-depth understanding of telemetry equipment functions.
  • Monitored and documented heart rhythms according to physicians' orders.
  • Observed and evaluated cardiac activity and reported changes to medical staff.
  • Followed all protocols to respond to irregular cardiac activity.
  • Assisted with improvement and implementation of cardiac log forms.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.

Patient Registration Representative

HSHS St. Elizabeth's Hospital
09.2024 - 03.2025
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
  • Provided counseling to help patients navigate financial assistance programs for uncovered bills.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Scheduled 50+ daily appointments using computerized calendars.
  • Imaged and scanned patient and registration documentation into electronic patient records.

General Manager

Long John Silver’s
10.2019 - 11.2023
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.

Team Lead-Dispatcher

A Professional Image
07.2014 - 04.2021
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Education

Associates of Applied Science - Business Management

Southwestern Illinois College
01.2013

Bachelors - Human Resource Management

Mckendree University
01.2025

Skills

  • Telemetry equipment operation
  • Telemedicine
  • ECG monitoring
  • Technical performance analysis
  • HIPAA compliance
  • Clinical documentation
  • Payment collection
  • Electronic recordkeeping
  • Appointment scheduling
  • Data entry
  • Sales
  • Advertising and marketing

Leadership Experience

As a team lead and general manager, I maintain a positive mind for behavior management, and social-emotional development for colleagues.

Communication Skills

Collaborating with colleagues to support achievement is an essential responsibility of any role I have been in or become.

Timeline

Patient Registration Representative

HSHS St. Elizabeth's Hospital
09.2024 - 03.2025

Telemetry Technician

St. Elizabeth’s Hospital
10.2021 - Current

General Manager

Long John Silver’s
10.2019 - 11.2023

Team Lead-Dispatcher

A Professional Image
07.2014 - 04.2021

Bachelors - Human Resource Management

Mckendree University

Associates of Applied Science - Business Management

Southwestern Illinois College

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Molly Muir