Molly Maloy
Chicago
Summary
Dynamic customer service professional with a proven track record at Best Foot Forward, excelling in problem resolution and active listening. Skilled in managing high-stress situations, fostering customer loyalty, and optimizing team performance. Proficient in Microsoft Excel, I thrive in fast-paced environments, ensuring exceptional service and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
Best Foot Forward
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Logistics Supervisor
Swissport Cargo Services
10.2021 - 03.2023
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated 10+ employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Debt Collector
KOP Collection Services
05.2022 - 09.2023
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
Server/Bartender
Red Lobster
04.2021 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Receptionist
Retro Fitness Gym
12.2019 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Cosmetology
Tricoci University Of Beauty Culture
Chicago, ILCarl Schurz High School
Chicago, IL06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft Excel
Certification
Forklift
Timeline
Costumer Service Representative
Best Foot Forward
03.2023 - Current
Debt Collector
KOP Collection Services
05.2022 - 09.2023
Logistics Supervisor
Swissport Cargo Services
10.2021 - 03.2023
Server/Bartender
Red Lobster
04.2021 - 07.2022
Front Desk Receptionist
Retro Fitness Gym
12.2019 - 06.2021
Cosmetology
Tricoci University Of Beauty Culture
Carl Schurz High School
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