MOLLY GOULD
Belleville
Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. I am an experienced candidate who is well-versed in the hospitality industry. Proven track record of delivering exceptional customer service, resulting in repeat customers and increased restaurant revenue. Adept at multitasking various tasks, such as taking orders, stocking supplies, and cashing out customers.
Overview
3
3
years of professional experience
Work History
Server
Gruv Wine and Bistro
01.2023 - Current
- Delivered exceptional dining experiences by attentively recommending wine pairings based on guests' tastes and the chefs' seasonal menus
- Conducted weekly wine-tasting sessions for guests, enhancing their understanding and appreciation of different wines, which improved customer satisfaction and return visits
- Skillfully navigated busy dining environments to efficiently serve guests, maintain cleanliness, and ensure all patrons felt welcome and valued
- Collaborated with the kitchen and bar teams to ensure timely order execution and promptly address any food or beverage issues, maintaining a high level of service quality
- Participated in ongoing training on wine and food service best practices, contributing to a knowledgeable and cohesive team environment
- Managed inventory and restocking of wine and dining supplies, ensuring the restaurant was well-prepared for each service
Camp Counselor
Ofallon Park and Rec
05.2022 - 07.2024
- Designed and led diverse camp activities, including sports, arts and crafts, and outdoor adventures, for groups of campers aged [4-7], promoting teamwork and personal growth
- Developed and implemented daily schedules that balanced physical activities, educational content, and recreational time, ensuring a comprehensive camp experience
- Fostered a supportive and inclusive camp culture, encouraging campers to embrace new experiences and build relationships with fellow campers
- Conducted pre-camp planning and training sessions with fellow counselors to establish safety protocols and emergency procedures, enhancing the camp's safety preparedness
- Monitored and ensured the well-being of all campers, swiftly addressing any conflicts, homesickness, or medical issues that arose
- Maintained regular communication with parents and guardians regarding campers' progress, achievements, and any concerns, establishing strong relationships and trust
Ice Cream Attendant
Sheridans Fronzen Custard
02.2022 - 05.2022
- Warmly greeted customers, provided detailed information on ice cream flavors, and offered samples to help with decision-making
- Operated cash registers and balanced cash drawers with accuracy and integrity
- Maintained a clean and organized work area, adhering to health and safety standards
- Assisted in inventory management of ice cream flavors and supplies, placing orders when necessary to maintain stock levels
- Demonstrated proficiency in various dessert preparations, including sundaes, shakes, and other specialty items
Education
High School Diploma -
Belleville East High School
Belleville, IL05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Multitasking Abilities
- Teamwork and Collaboration
- Time Management
- Reliability
- Excellent Communication
- Problem-Solving
- High Energy and Stamina
Timeline
Server
Gruv Wine and Bistro
01.2023 - Current
Camp Counselor
Ofallon Park and Rec
05.2022 - 07.2024
Ice Cream Attendant
Sheridans Fronzen Custard
02.2022 - 05.2022
High School Diploma -
Belleville East High School
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