Molly Cunningham
Hickory Hills
Summary
Experienced cannabis professional with a strong background in both cultivation support and dispensary sales. Skilled in trimming, post-harvest processing, and maintaining product quality, with additional experience in customer service, product education, and compliance within a retail dispensary setting. Brings a well-rounded understanding of the cannabis lifecycle and a passion for helping customers find the right products to meet their needs. Proven ability to work in fast-paced, team-oriented environments while ensuring accuracy, consistency, and regulatory compliance.
Overview
4
4
years of professional experience
Work History
Shift Leader
Bedford Grow
02.2024 - Current
- Supervised and trained a team to ensure productivity, quality control, and adherence to company standards.
- Maintained a consistent workflow and trimming quality by monitoring output, and providing hands-on guidance and support.
- Oversaw daily operations during assigned shifts, including task delegation, employee time tracking, and equipment maintenance.
- Ensured compliance with local and state cannabis regulations, including proper handling, labeling, and documentation of the product.
- Collaborated with the Grow Team post-harvest to meet production goals and timelines.
- Identified and addressed potential issues in trimming efficiency and quality, implementing process improvements where necessary.
- Assisted with inventory management, packaging, and preparation for distribution.
Dispensary Associate
Windy City Cannabis
08.2022 - 02.2024
- Provided knowledgeable and personalized customer service, assisting guests with product selection based on individual needs and preferences.
- Maintained up-to-date knowledge of cannabis strains, concentrates, edibles, and other product offerings to educate customers, and promote informed purchases.
- Handled cash and digital transactions with accuracy, while following compliance procedures and verifying customer identification.
- Ensured all sales complied with local and state cannabis regulations, including inventory tracking and reporting.
- Contributed to product displays, merchandising, and maintaining a clean, welcoming sales floor.
- Promoted daily specials, loyalty programs, and upsold products to increase the average transaction value.
- Collaborated with team members and management to meet or exceed daily sales goals.
Server
Poppy's Social
10.2021 - 06.2022
- Exhibit client service skills by serving 40+ daily customers while supporting dining sections
- Provide administrative support by answering 25+ daily inbound calls while explaining promotions and accommodating dietary restrictions
- Clean and sanitize hands and surfaces to optimize food safety and comply with health department regulations as well as COVID-19 protocols
- Checking in with guests throughout meal service, replenishing drinks and catering to additional requests to make sure guests have a positive experience
- Set up linens, dishes, and silverware to prepare tables for guests arrival.
Education
Associate's degree in Early Childhood Education -
Moraine Valley Community College
Palos Hills, IL05.2021
Skills
- Cannabis Care and Maintenance
- Cannabis Product Knowledge
- Equipment Maintenance
- Employee Training
- Customer Engagement
- Sales Promotion
- Communication Skills
- Proficient in Microsoft Office
Awards
Cannachievement Award, 04/01/23, Awarded to employee for showing hardworking attributes.
Timeline
Shift Leader
Bedford Grow
02.2024 - Current
Dispensary Associate
Windy City Cannabis
08.2022 - 02.2024
Server
Poppy's Social
10.2021 - 06.2022
Associate's degree in Early Childhood Education -
Moraine Valley Community College