Customer service expert with 10 years of experience managing high-volume interactions, averaging over 100 daily. Repeatedly achieved top 3 sales rankings in the daily update and earned multiple commendations for exceptional service from franchisees and customers. Known for delivering consistent, high-quality customer experiences.
Oversaw communications with customers and franchisees in United States and Canada.
Supported order placement and modification for customers and franchisees.
Process warranties, orders, freight claims, and defective claims efficiently.
Advised customers and dealers on tool or machine specifications when required.
Promoted sales through targeted offers to dealers.
Ensured timely check-in of customers to enhance experience.
Cleaned gym facilities to uphold hygiene standards consistently.
Managed cash register for snacks and drinks, ensuring accuracy.
Provided assistance with tanning and massage equipment for customer satisfaction.
Responded to phone calls quickly, addressing client needs effectively.
Contributed to daily operations by supporting team members with various tasks.
Received 21 Gun Salute Award
Ricky’s Rascals and Wholesome Pets
Marengo Settlers Day Committee