Summary
Overview
Work History
Education
Skills
Awards
Volunteer
Timeline
Generic

Molly Bruski

Crystal Lake

Summary

Customer service expert with 10 years of experience managing high-volume interactions, averaging over 100 daily. Repeatedly achieved top 3 sales rankings in the daily update and earned multiple commendations for exceptional service from franchisees and customers. Known for delivering consistent, high-quality customer experiences.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Snap On Tools
10.2020 - Current

Oversaw communications with customers and franchisees in United States and Canada.

Supported order placement and modification for customers and franchisees.

Process warranties, orders, freight claims, and defective claims efficiently.

Advised customers and dealers on tool or machine specifications when required.

Promoted sales through targeted offers to dealers.

Customer Service Representative

Planet Fitness
02.2019 - 07.2019

Ensured timely check-in of customers to enhance experience.

Cleaned gym facilities to uphold hygiene standards consistently.

Managed cash register for snacks and drinks, ensuring accuracy.

Provided assistance with tanning and massage equipment for customer satisfaction.

Responded to phone calls quickly, addressing client needs effectively.

Contributed to daily operations by supporting team members with various tasks.

Buser/server

Sammy’s Bar and Grill
06.2016 - 04.2018
  • Seated customers at tables to ensure timely service.
  • Set up tables with menus and drinks for optimal customer experience.
  • Washed tables and placed dirty dishes in bin for dishwasher operation.
  • Assisted in customer checkouts to facilitate smooth transactions.
  • Refilled sauces on tables and stocked fridges to maintain availability.
  • Folded silverware for efficient table settings.
  • Stored clean dishes to maintain organized kitchen operations.

Cashier

Platos's Closet
11.2017 - 2018
  • Conducted customer purchase checkouts efficiently to enhance service speed.
  • Maintained cleanliness throughout shop to create inviting atmosphere.
  • Organized clothing by type, color, and size for streamlined shopping experience.
  • Assisted in selecting clothing inventory based on sales effectiveness.
  • Authenticated designer brands to ensure product quality.
  • Sorted clothing by season to optimize display and relevance.

Education

High School Diploma -

Crystal Lake Central
Crystal Lake, IL
05.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Microsoft outlook
  • Product knowledge
  • Order processing
  • Technical support
  • Live chat support
  • Product sales
  • Product and service solutions

Awards

Received 21 Gun Salute Award

Volunteer

Ricky’s Rascals and Wholesome Pets

  • Help with adoption events
  • Help with fundraisers
  • Seasonal child entertainment
  • Help with social media pages for views

Marengo Settlers Day Committee

  • Help organize festival and put together parade

Timeline

Customer Service Representative

Snap On Tools
10.2020 - Current

Customer Service Representative

Planet Fitness
02.2019 - 07.2019

Cashier

Platos's Closet
11.2017 - 2018

Buser/server

Sammy’s Bar and Grill
06.2016 - 04.2018

High School Diploma -

Crystal Lake Central
Molly Bruski