Molli Henderson
Bloomington
Summary
Customer-focused professional with over 10 years of experience in customer relations, and team leadership across hospitality, service, and community environments. Skilled in building rapport, identifying customer needs, and delivering personalized solutions. Proven ability to manage high-volume operations, resolve conflicts, and coach teams to exceed service expectations. Recognized for professionalism, communication skills, and creating positive customer experience.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work History
Uber Driver
Uber
Bloomington
08.2022 - Current
- Utilized skills in conflict resolution, time management and customer satisfaction in a high turn around environment.
- Maintained high customer satisfaction rating on over 4,000 rides.
- Self managed operations.
Shelter tech/Assistant
Wishbone Canine rescue
Normal
05.2024 - 12.2025
- Worked/managed public adoption events.
- Delegated duties to volunteers and staff.
- Connected potential adopters with the best fit based on wants and needs.
- Maintained daily operations of facility including animal care and wellbeing, customer inquiries/relations, building cleanliness and maintenance.
Assistant Manager
Marcos pizza
Bloomington
07.2018 - 09.2023
- Supervised staff and assigned daily tasks/goals.
- Assisted in staff onboarding and training.
- Managed daily operations, customer relations/satisfaction, product quality and cash flow.
- Oversaw inventory and supply ordering.
- Ensured compliance with health and safety regulations.
Front of House Supervisor
Avantis Italian restaurant
Normal
08.2013 - 06.2018
- Supervised daily restaurant operations and front-of-house service.
- Managed staff schedules and assigned duties.
- Trained new team members on customer service and restaurant procedures.
- Handled front of house cash flow and bank deposits.
- Ensured customer satisfaction and conflict resolution.
Education
Normal Community West High School
Normal, ILSkills
- Conflict resolution
- Customer satisfaction
- Operations management
- Employee training
- Staff supervision
- Efficiency and time management
- Problem solving in high paced environments
Affiliations
- Animal shelter volunteer
References
References available upon request.
Timeline
Shelter tech/Assistant
Wishbone Canine rescue
05.2024 - 12.2025
Uber Driver
Uber
08.2022 - Current
Assistant Manager
Marcos pizza
07.2018 - 09.2023
Front of House Supervisor
Avantis Italian restaurant
08.2013 - 06.2018
Normal Community West High School