MOHMAD KOZLI
CRM SPECIALIST-TECH&CUSTOMER SUPPORT
Haifa,haifa
Summary
Dynamic CRM Specialist with a proven track record at CALANIT-HOT, enhancing customer retention through targeted engagement strategies and data-driven insights. Skilled in Microsoft Dynamics and fostering team development, I successfully optimized processes, resulting in increased sales productivity and improved customer satisfaction. Passionate about delivering impactful solutions and driving continuous improvement.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Equine professional recognized for delivering impactful therapeutic riding instruction. Known for creating tailored programs that enhance participant well-being and progress. Highly collaborative, with reputation for reliability and adaptability, excelling in team settings and dynamic environments. Proficient in equine care and rider safety, valued for compassion and communication skills.
Overview
7
7
years of professional experience
4
4
Languages
Work History
CRM Specialist
CALANIT-HOT
Haifa, Haifa
07.2025 - Current
- Improved team efficiency, developing customized CRM reports for various internal stakeholders.
- Bolstered customer retention efforts, creating targeted engagement strategies based on customers'' behavioral patterns observed in the CRM platform''s analytics suite.
- Implemented proactive measures for maintaining data quality, by conducting regular audits and implementing data validation rules for CRM entries.
- Increased revenue opportunities through thorough analysis of customer behavior data and identifying trends.
- Reduced response time for customer inquiries by optimizing the CRM system and automating routine tasks.
- Boosted sales productivity with improved lead tracking and management features within the CRM platform.
- Ensured data accuracy, conducting regular audits and maintaining up-to-date customer information in the CRM system.
- Facilitated seamless communication between departments, integrating CRM with other business systems.
- Delivered comprehensive training programs to staff members on effective usage of the CRM system.
- Enhanced customer satisfaction by streamlining CRM processes and implementing user-friendly tools.
- Optimized resource allocation by analyzing customer service metrics and adjusting strategies accordingly using the findings from the CRM database.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with stakeholders to identify business needs and data sources.
MCDONALD'S SHIFT MANGER
Macdonals
06.2023 - 05.2025
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Scheduled staff to establish adequate coverage during peak business hours.
Therapeutic Riding Instructor
BISAN STABLES
04.2019 - 12.2022
- Instructed riders on proper horse care techniques, instilling a sense of responsibility and respect for animals.
- Contributed to the improvement of program effectiveness by collaborating with a multidisciplinary team of therapists, educators, and volunteers.
- Ensured rider safety by maintaining a clean, organized environment and adhering to strict safety protocols during sessions.
- Enhanced rider confidence by providing tailored therapeutic riding sessions and personalized lesson plans.
- Cultivated an inclusive atmosphere within the barn community by fostering open communication between staff members, volunteers, riders, families, and other stakeholders.
- Provided empathetic support for riders dealing with emotional challenges or behavioral issues during sessions.
- Maintained detailed records of student progress to share with families, therapists, and other stakeholders as needed.
- Coordinated scheduling of lessons to accommodate the individual needs of each rider while maximizing facility usage.
- Established trust with horses by consistently applying gentle handling techniques and clear communication methods.
- Boosted community awareness about therapeutic riding programs through active participation in local events, presentations, and workshops.
- Collaborated effectively with volunteer teams to ensure seamless support during lessons and stable management tasks.
- Provided guidance for new instructors and volunteers, sharing expertise in therapeutic riding techniques and methodologies.
- Developed customized goals for each rider in collaboration with parents and caregivers, resulting in measurable progress toward desired outcomes.
- Promoted positive interactions among riders through group activities, fostering social skills development and teamwork.
- Increased student progress by regularly tracking and assessing individual performance during lessons.
- Strengthened relationships between riders and horses using natural horsemanship principles integrated into lessons.
Education
High School Diploma -
ORT HIGH SCHOOL
OSAFIA 04.2001 -
Skills
Business process improvement
CRM integration
Campaign management
Microsoft dynamics proficiency
Horse handling
Emotional support
Therapeutic techniques
Motivational skills
First aid training
Patience and tact
Feedback delivery
Boundary setting
Inventory control
Staff development
Team development
Equipment troubleshooting
Handling customer complaints
Quality assurance
Timeline
CRM Specialist
CALANIT-HOT
07.2025 - Current
MCDONALD'S SHIFT MANGER
Macdonals
06.2023 - 05.2025
Therapeutic Riding Instructor
BISAN STABLES
04.2019 - 12.2022
High School Diploma -
ORT HIGH SCHOOL
04.2001 -