Abdul Hadi
Bridgeview
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Customer-oriented general manager with several years of experience, focused on increasing production and minimizing downtime. Deadline-oriented, with the capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
8
8
years of professional experience
Work History
General Manager
Iyer and Sons Inc
jacksonville
01.2018 - Current
- Managed daily hotel operations to ensure smooth guest experiences.
- Oversaw budgeting and financial planning for hotel departments.
- Led staff recruitment, training, and performance evaluations.
- Implemented quality standards to enhance service delivery.
- Coordinated marketing efforts to promote hotel services and events.
- Developed strategic partnerships with local businesses and vendors.
- Analyzed guest feedback to improve service offerings and amenities.
- Ensured compliance with health and safety regulations throughout the property.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
General Manager
Radisson Hotel Group
10.2024 - 10.2025
- Implemented staff wellness programs, reducing absenteeism by 40%.
- Managed daily hotel operations to ensure smooth guest experiences.
- Oversaw budgeting and financial planning for hotel departments.
- Led staff recruitment, training, and performance evaluations.
- Implemented quality standards to enhance service delivery.
- Coordinated marketing efforts to promote hotel services and events.
- Developed strategic partnerships with local businesses and vendors.
- Analyzed guest feedback to improve service offerings and amenities.
- Ensured compliance with health and safety regulations throughout the property.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Administered employee discipline through verbal and written warnings.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
Master of Science - Engineering
Trine University
Indiana12-2018
Bachelor of Science -
Trine University
Indiana12-2014
Skills
- Budgeting
- Staff recruitment
- Performance evaluation
- Quality standards
- Compliance management
- Customer relationship management
- Strategic planning
- Financial analysis
- Team building
- Inventory control
- Problem solving
- Effective communication
- Leadership development
- Conflict resolution
- Data-driven decision making
- New business development
- Dealership management
- Budget coordination
- Budgeting and cost control
- Workflow planning
- Market growth
- Vendor partnerships
- Vendor relationships
- Team player
- Employee scheduling
- Budget administration
- Training and coaching
- Client account management
- Program administration
- Budget analysis
- Process improvements
- Operations oversight
- Product costing
- Profit and loss
- Sales expertise
- Global sales and marketing
- Service quality improvement
- Exceptional interpersonal communication
- Team leadership
- Staff development
- Motivation
- Efficient multi-tasker
- Performance analysis
- Trend analysis
- Sales planning and implementation
- Financial administration
- Sales
- Cross-cultural communications
- Expense control
- Time and resource optimization
- Change implementation
- Project management
- Loss prevention
- Leadership
- Budget forecasts
- Operations management
- Contract negotiations
- Stamping and assembly
- PC competent
- Regulatory affairs
- Marketing
- Total quality management
- Organizational development
- Client relations
- Strategy
- Schedule management
- Troubleshooting expertise
- Effective leader
- Customer experiences
- Business development
- Advertising and marketing
- Financial document control
- Recipes and menu planning
- Relationship building
- MRP and ERP systems
- Leader
- Networking
- Staff motivation
- Communication skills
Timeline
General Manager
Radisson Hotel Group
10.2024 - 10.2025
General Manager
Iyer and Sons Inc
01.2018 - Current
Master of Science - Engineering
Trine University
Bachelor of Science -
Trine University