MOHAMMED ZAHOORUDDIN NAYAZ
Des Plaines
Summary
Operations & Support Professional with 10+ years of experience managing daily operations, customer service, staff supervision, and workflow accuracy. Strong analytical background from prior utilities Production Analyst role. Skilled in problem-solving, data verification, issue resolution, and cross-functional coordination. Seeking remote opportunities in Customer Support, Administrative Assistance, Operations, or Data Quality roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations & Customer Support Manager
FNA Fuels
08.2015 - 05.2025
- Managed daily business operations, staff schedules, and workflow processes.
- Ensured accurate fuel load checks, inventory levels, and reporting.
- Resolved escalated customer issues with high satisfaction.
- Trained, supervised, and monitored employee performance.
- Improved operational efficiency through process enhancements.
- Maintained compliance with safety standards and company policies.
Production Analyst – Gas & Light Domain
Wipro Ltd
01.2012 - 01.2014
- Maintained accuracy of customer connection dates and service packages for US-based client.
- Updated and processed service change requests with strict SLAs.
- Ensured workflow compliance, quality checks, and documentation accuracy.
- Investigated and resolved data discrepancies to support operational teams.
Education
MBA - Information Technology
01.2015
BA - Psychology
01.2011
Diploma - Computer Science Engineering
01.2009
Skills
- Customer Support & Service Resolution
- Operations & Process Management
- Workflow Compliance & Documentation
- Data Accuracy & Quality Review
- Inventory & Reporting
- Staff Scheduling & Training
- Service Package Updates (Utility Domain)
- Communication & Multitasking
- Basic Networking & Database (CCNA, Oracle DBA)
- Remote Work Tools: Email, CRM, Ticketing Systems, Collaboration Tools
Certification
- CCNA
- Oracle DBA 10g/11i
Timeline
Operations & Customer Support Manager
FNA Fuels
08.2015 - 05.2025
Production Analyst – Gas & Light Domain
Wipro Ltd
01.2012 - 01.2014