Mohammed Wahaj Ahmed

• Provided innovative support for all Amazon devices and digital services

• Resolved customer queries efficiently for Amazon devices such as kindle, prime video and Amazon games.
• Exhibited strong interpersonal skills to effectively interact with clients from diverse backgrounds.
• Acted as first point of contact for customer queries.
• Identified potential issues that could arise and developed solutions accordingly.
• Successfully managed multiple tasks simultaneously while ensuring accuracy in providing support and services.

• Facilitated regular team meetings to ensure alignment on goals and objectives as well as address any challenges or concerns.
• Enhanced customer satisfaction through attentive support and prompt issue resolution.
• Implemented new training programs to strengthen team knowledge and performance.

• Implemented Analog and Digital circuits Design Embedded Systems Mathematics VLSI.

• Worked with experienced engineers specialized in the development of hardware and software products.

• Assisted with deployment of new applications into production environments while ensuring proper security protocols were followed.

• Gained knowledge and experience in various elements of the product development cycle, including design, prototyping, development, testing, and manufacturing production.

• Implemented hardware and software solutions for design validations, conducted research while diagnosing and resolving technical issues