Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Mohammed Mohsin Ali

Skokie

Summary

Dedicated and results-driven professional with extensive experience in customer-facing roles, driving sales growth, optimizing inventory management, and delivering exceptional customer satisfaction and retention. Proven track record of transforming business operations, boosting sales revenue, and informing strategic decision-making in collaborative environments. Skilled brand builder with a consistent history of achieving outstanding sales and customer satisfaction results. Adept leader with exceptional communication, negotiation, and service delivery skills. Now seeking to leverage my expertise to excel as a Technology Coordinator in your organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technology Coordinator

Chicago Public Schools CPS
07.2022 - Current


  • Working on 3 operating systems (iOS, Windows, and Chrome) and ensured network security compliance by restricting devices to school-issued OS, apps, and Wi-Fi configurations, with deployment of Windows 11 across school devices
  • Managing up to 400 to 900 Chrome book in every elementary school assigned for the day is working properly for the students to participate in class work projects.
  • Taking responsibility of troubleshooting, reimaging, recycle disposing, repairing small parts & ordering new tech on site for the schools. Authorized & trained in JAMF, Windows & Chrome software management packages to work on any CPS project
  • Handling Service Now tickets for dashboard access issues, service catalog requests, password resets, and caller support
  • Excellent communication skills, both verbal and written.
  • Managed IT infrastructure to ensure optimal performance and availability across departments.
  • Resolved hardware failures by troubleshooting hard drives, diagnosing memory issues, and checking power supply.
  • Collaborated with cross-functional teams on various initiatives to align technology goals with business objectives.
  • Provided ongoing staff training on new innovations to integrate innovations into instruction and administration.
  • Created server accounts to manage network resources.

Customer Support Specialist

United Diagnostics Services
01.2019 - 04.2022
  • Answered around 200 calls on a regular workday from physician's staff, patients, radiology technicians & health insurance representatives solving different needs with quickest possible timeframes
  • Performed every responsibility with due diligence under the HIPPA's patient privacy standards
  • Deal with internal and external customers' needs by communication from a team-based approach to provide the finest patient diagnostic care.
  • Managed patient reports of average 40 patients in a working day from receiving reports from radiological technicians, uploading on radiology portals then sending complete reports to physicians and their staff.
  • Maintained the daily data entry with updated patient records and performed weekly follow ups with patients and physician's office.
  • Acquired new physician's accounts and managed the existing accounts by identifying revenue opportunities
  • Coordinated training sessions for educators on new educational technologies and software applications.

Education

Diploma - Multimedia & web Design

Computer system Institute
Skokie, IL
04.2019

Master Degree - Information & System security

University of the Cumberland's
Williamsburg, KY
12.2018

Diploma - Customer Representative

Computer system Institute
Skokie, IL
12.2016

Master of Business Administration -

Osmania University
06.2013

Bachelor of Commerce -

Osmania University
04.2011

Skills

  • Certified educator in Illinois
  • Service Now Implementation
  • Microsoft Azure Cloud Specialist
  • Scrum team facilitation
  • Technical operations coordinator
  • Asset tracking management
  • Network systems administration
  • Digital learning expert

Accomplishments

    Since 2022, I've led technology integration for 15 CPS schools, overseeing JAMF-managed inventories of laptops and iPads—with 90% meeting compliance benchmarks. I rolled out Windows 11 to over 600 devices and launched computer and STEAM labs in each school. This work builds on a 5-year partnership focused on sustainable, student-centered tech infrastructure

Certification

  • IT Asset Management Certifications
  • Licensed service now
  • Certification - Cyber Guardian
  • Certification: Artificial Intelligence (AI).
  • Certification Malware Defense Expert

Timeline

Technology Coordinator

Chicago Public Schools CPS
07.2022 - Current

Customer Support Specialist

United Diagnostics Services
01.2019 - 04.2022

Master Degree - Information & System security

University of the Cumberland's

Diploma - Customer Representative

Computer system Institute

Diploma - Multimedia & web Design

Computer system Institute

Master of Business Administration -

Osmania University

Bachelor of Commerce -

Osmania University
Mohammed Mohsin Ali