Mohammed Mohsin Ali
Skokie
Summary
Dedicated and results-driven professional with extensive experience in customer-facing roles, driving sales growth, optimizing inventory management, and delivering exceptional customer satisfaction and retention. Proven track record of transforming business operations, boosting sales revenue, and informing strategic decision-making in collaborative environments. Skilled brand builder with a consistent history of achieving outstanding sales and customer satisfaction results. Adept leader with exceptional communication, negotiation, and service delivery skills. Now seeking to leverage my expertise to excel as a Technology Coordinator in your organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technology Coordinator
Chicago Public Schools CPS
07.2022 - Current
- Working on 3 operating systems (iOS, Windows, and Chrome) and ensured network security compliance by restricting devices to school-issued OS, apps, and Wi-Fi configurations, with deployment of Windows 11 across school devices
- Managing up to 400 to 900 Chrome book in every elementary school assigned for the day is working properly for the students to participate in class work projects.
- Taking responsibility of troubleshooting, reimaging, recycle disposing, repairing small parts & ordering new tech on site for the schools. Authorized & trained in JAMF, Windows & Chrome software management packages to work on any CPS project
- Handling Service Now tickets for dashboard access issues, service catalog requests, password resets, and caller support
- Excellent communication skills, both verbal and written.
- Managed IT infrastructure to ensure optimal performance and availability across departments.
- Resolved hardware failures by troubleshooting hard drives, diagnosing memory issues, and checking power supply.
- Collaborated with cross-functional teams on various initiatives to align technology goals with business objectives.
- Provided ongoing staff training on new innovations to integrate innovations into instruction and administration.
- Created server accounts to manage network resources.
Customer Support Specialist
United Diagnostics Services
01.2019 - 04.2022
- Answered around 200 calls on a regular workday from physician's staff, patients, radiology technicians & health insurance representatives solving different needs with quickest possible timeframes
- Performed every responsibility with due diligence under the HIPPA's patient privacy standards
- Deal with internal and external customers' needs by communication from a team-based approach to provide the finest patient diagnostic care.
- Managed patient reports of average 40 patients in a working day from receiving reports from radiological technicians, uploading on radiology portals then sending complete reports to physicians and their staff.
- Maintained the daily data entry with updated patient records and performed weekly follow ups with patients and physician's office.
- Acquired new physician's accounts and managed the existing accounts by identifying revenue opportunities
- Coordinated training sessions for educators on new educational technologies and software applications.
Education
Diploma - Multimedia & web Design
Computer system Institute
Skokie, IL04.2019
Master Degree - Information & System security
University of the Cumberland's
Williamsburg, KY12.2018
Diploma - Customer Representative
Computer system Institute
Skokie, IL12.2016
Master of Business Administration -
Osmania University
06.2013
Bachelor of Commerce -
Osmania University
04.2011
Skills
- Certified educator in Illinois
- Service Now Implementation
- Microsoft Azure Cloud Specialist
- Scrum team facilitation
- Technical operations coordinator
- Asset tracking management
- Network systems administration
- Digital learning expert
Accomplishments
Since 2022, I've led technology integration for 15 CPS schools, overseeing JAMF-managed inventories of laptops and iPads—with 90% meeting compliance benchmarks. I rolled out Windows 11 to over 600 devices and launched computer and STEAM labs in each school. This work builds on a 5-year partnership focused on sustainable, student-centered tech infrastructure
Certification
- IT Asset Management Certifications
- Licensed service now
- Certification - Cyber Guardian
- Certification: Artificial Intelligence (AI).
- Certification Malware Defense Expert
Timeline
Technology Coordinator
Chicago Public Schools CPS
07.2022 - Current
Customer Support Specialist
United Diagnostics Services
01.2019 - 04.2022
Master Degree - Information & System security
University of the Cumberland's
Diploma - Customer Representative
Computer system Institute
Diploma - Multimedia & web Design
Computer system Institute
Master of Business Administration -
Osmania University
Bachelor of Commerce -
Osmania University