Summary
Overview
Work History
Education
Skills
Languages
Timeline

Mohammed Abu Kishek

Lod

Summary

Dynamic IT professional with a proven track record at Bezeq International, excelling in IT infrastructure management and user support. Enhanced security through Microsoft Entra Defender and improved service satisfaction by swiftly resolving technical issues. Strong collaboration skills fostered successful system upgrades, ensuring business continuity and operational efficiency.


Have experience with AWS products and such as Lambda,S3,EC2.


Have experience with Linux, Python.


Overview

9
9
years of professional experience

Work History

IT

Bezeq International
02.2022 - Current
  • Managed and maintained Active Directory environment for 300+ users, including account provisioning, group policies, and access controls.
  • Administered Microsoft Exchange Online, handling mailboxes, distribution groups, and troubleshooting to ensure smooth communication across the organization.
  • Implemented and monitored Microsoft Entra Defender security policies, enhancing identity protection.
  • Provided technical support and issue resolution for end-users, improving response times and overall IT service satisfaction.
  • Collaborated with teams on system upgrades, migrations, and integration projects to support business continuity.

Customer Service Representative

Staruss Water
01.2019 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Warehouse Worker

Factory 54
06.2016 - 06.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Unpacked and repacked items in different quantities and configurations for shipment.

Education

No Degree - Network And System Administration

Bar Ilan, Ramat Gan, Israel
01-2026

Skills

    IT resource management

  • IT management
  • Basic IT support
  • Desktop troubleshooting
  • Disaster recovery
  • System upgrades
  • Mobile device management

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Hebrew
Native or Bilingual

Timeline

IT - Bezeq International
02.2022 - Current
Customer Service Representative - Staruss Water
01.2019 - 01.2022
Warehouse Worker - Factory 54
06.2016 - 06.2018
Bar Ilan - No Degree, Network And System Administration

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Mohammed Abu Kishek