
Healthcare operations and clinical program professional with experience supporting multi-site clinical environments, quality oversight, protocol execution, documentation integrity, and operational leadership. Demonstrated success coordinating cross-functional initiatives, managing regulated workflows, supporting diagnostic validation activities, and maintaining compliance across clinical and operational settings. Skilled in clinical operations, quality assurance, process optimization, and data accuracy, with experience supporting projects from initiation through completion.
• Direct operations across five clinical sites, overseeing staffing, clinical workflows, patient throughput, and operational performance.
• Served as operational lead for a year-long collaboration with Abbott supporting validation activities for new point-of-care HbA1C and Urinalysis testing technology.
• Managed trial documentation and data integrity, ensuring submitted records remained accurate, complete, and audit-ready throughout the project lifecycle.
• Oversaw quality assurance processes and machine performance monitoring to ensure testing was completed within required windows and met established standards.
• Coordinated staff training, SOP implementation, and cross-functional execution to maintain protocol adherence while sustaining daily clinic operations.
• Advise executive leadership on operational strategy, process improvement, regulatory compliance, and growth initiatives across all locations.
• Managed end-to-end business operations including inventory control, logistics, sales performance, staffing, and customer experience.
• Oversaw purchasing, inventory reconciliation, and vendor relationships to maintain operational continuity and financial accountability.
• Served as primary point of contact during two ATF audits, leading documentation preparation, compliance activities, and successful audit completion.
• Implemented SOPs and process improvements to strengthen operational efficiency and regulatory adherence.
• Monitored operational and financial performance metrics to support business growth and resource planning.
• Led staff training and accountability initiatives to improve service quality and daily execution.