Salwa Kabba
Naperville
Summary
Results-oriented professional with extensive experience in fashion retail. Proven ability to drive sales through visual merchandising, team collaboration, and training new associates. Dedicated to creating a welcoming environment that fosters customer loyalty and satisfaction.
Detail-oriented individual with a strong background in visual merchandising and customer engagement. Experienced in resolving customer inquiries and enhancing product displays to boost sales performance.
Dynamic Sales Associate skilled in customer relationship management and effective communication. Committed to enhancing customer experiences through conflict resolution and tailored product recommendations.
Overview
7
7
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Sales Associate /Fashion Retail Assistant
H&M Company USAInc
Charleston
01.2020 - 04.2025
- Assisted customers in selecting merchandise and provided product information.
- Maintained store visual standards for product displays and merchandising.
- Processed transactions accurately at the point of sale system.
- Collaborated with team members to enhance customer service experience.
- Organized stockroom effectively to optimize inventory management.
- Trained new associates on sales techniques and store policies.
- Responded to customer inquiries and resolved issues promptly.
- Participated in promotional events to boost store visibility and engagement.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Retail Sales Associate
Adidas
Omaha
04.2018 - 12.2019
- Engaged customers through product knowledge and effective communication.
- Assisted in visual merchandising to enhance store presentation and appeal.
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer inquiries and concerns to ensure satisfaction.
- Collaborated with team members to maintain an organized inventory.
- Monitored stock levels and restocked shelves as needed.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Handled customer complaints in a professional manner.
- Participated in training sessions to improve sales techniques and service skills.
Education
GED
Rebat, MoSkills
- Visual merchandising
- Point of sale
- Inventory management
- Customer relationship management
- Sales strategies
- Customer engagement
- Team collaboration
- Conflict resolution
- Effective communication
- Time management
- Product recommendations
- Brand promotion
- Upselling and cross selling
- Multi-tasking strength
Languages
English
Professional
French
Full Professional
Arabic
Native/ Bilingual
Certification
- Sales techniques training
- Grooming and hygiene training
- POS operations training
- Effective communication training
- Interpersonal communication skills training
References
References available upon request.
Timeline
Sales Associate /Fashion Retail Assistant
H&M Company USAInc
01.2020 - 04.2025
Retail Sales Associate
Adidas
04.2018 - 12.2019
GED