Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Timeline
Generic

Mofeed Altorkmani

Plainfield

Summary

Great customer service professional with experience at Napleton Westmont Porsche, excelling in conflict resolution and team collaboration. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills while maintaining professional standards. Proven ability to manage time efficiently while maintaining high standards of service in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Porter/Service Valet

Napleton Westmont Porsche
Westmont
07.2023 - Current
  • Provided excellent customer service to guests.
  • Greeted customers and provided customer service support.
  • Assisted with resolving escalated customer service complaints.
  • Delivered exemplary customer service, prompting positive interactions.
  • Resolved customer service issues quickly and efficiently.
  • Provided customer service assistance when needed.
  • Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
  • Cleaned interior and exterior of vehicles while parked at facility.
  • Greeted customers and opened doors for them upon arrival.

Dryer

Clean Image Car Wash
Plainfield
05.2021 - 07.2023
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Operated equipment and machinery according to safety guidelines.

Education

High School Diploma -

Plainfield South High School
Plainfield, IL
05-2023

BBA - Finance

College of DuPage
Glen Ellyn, IL

Skills

  • Customer service
  • Team collaboration
  • Maintenance tasks
  • Effective communication
  • Problem solving
  • Attention to detail
  • Customer satisfaction
  • Time management
  • Organizational skills
  • Conflict resolution
  • Multitasking and prioritization
  • Strong coordination
  • Equipment maintenance
  • Scheduling appointments
  • Cash handling
  • Reception operations

Affiliations

  • Fitness and Weight Training
  • AVID Soccer Fan (watching and playing)
  • Traveling and Exploring New Places
  • Continuing Education and Learning New Skills
  • Spending Quality Time with Loved Ones

Accomplishments

  • Honors Program Member at College of Dupage

Certification

  • Certified Excel Associate - Microsoft Office Specialist for Microsoft 365 Apps

Languages

Arabic
Native/ Bilingual

Timeline

Porter/Service Valet

Napleton Westmont Porsche
07.2023 - Current

Dryer

Clean Image Car Wash
05.2021 - 07.2023

High School Diploma -

Plainfield South High School

BBA - Finance

College of DuPage

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Mofeed Altorkmani