M.MOHAMED SUHAIL

Team Manager, Mercedes Benz

Sundaram Motors

12.2023 - Current

Developed performance measurement strategies, identifying areas for improvement.
Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Established and maintained performance, quality and service standards for professional customer care.
Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
Managed budgets effectively by employing cost-control measures without compromising quality or deliverables of projects undertaken by the team.
Established team priorities, maintained schedules and monitored performance.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Identified and communicated customer needs to supply chain capacity and quality teams.
Developed detailed plans based on broad guidance and direction.
Managed senior-level personnel working in marketing and sales capacities.
Handling showroom operations.
Evaluated employee performance on monthly basis and coached and trained six team members, increasing quality of work and employee motivation.
Cultivated positive, productive team environments, resolving conflicts quickly.