Summary
Overview
Work History
Education
Accomplishments
Languages
Timeline
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Mjed Naser

Chicago,IL

Summary

Since May 2023, I have been occupying the role of Station Representative at Air Serbia in Chicago. I serve as the primary contact person responsible for overseeing the efficient and secure operations of all airport activities, including terminal and airfield operations, security measures, passenger services, and facility management. I regularly engage with various stakeholders, such as airlines, government entities, and service providers, to ensure adherence to regulatory standards and the seamless provision of airport services.

As a customer-centric Service Supervisor, I bring forth expertise in customer service, personal assistance, account supervision, staff development, and team management. I possess exceptional conflict resolution and de-escalation skills.

Overview

7
7
years of professional experience

Work History

Pax Service Supervisor/JU Acting Station Manager

Samsic Airport Americas
06.2021 - Current
  • Responsible for weekly employee scheduling along with assigning of daily operational tasks based on operational requirements.
  • Ensure all policies,procedures, and guidelines are followed on a daily basis so that all KPI are achieved.
  • In charge of hiring, training, and providing all staff essential tools to deliver excellent service.
  • Monitored security and maintained operational protocols.
  • Tasked with having full oversight of ticketing/reservations, gate tasks, and all ramp services to ensure on time performance.
  • Maintained and complete all administrative records and documents to meet company requirements including initial and recurrent trainings.
  • Implemented operational improvements and new procedures which resulted in savings and improved profit margins.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Responsible for all bag room activities and work closely with staff to ensure proper baggage loading and offloading is completed for each flight.
  • Reviews JU sales data with account portfolio to drive revenue and seek out tactical revenue opportunities
  • Facilitating in liaison with Caterers, Fueling, Maintenance, Cargo, and Crew to ensure on time performance while maintaining all safety standards.

Cargo Office Supervisor (Cathay Pacific Account)

Alliance Ground International
03.2017 - 05.2021
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Problem-solved workflow issues to maintain rapport with customers and managers.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Verified import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Assisted in loading and offloading of goods via delivery trucks within designated areas/docks.
  • Updated clients on cargo and mail statuses by diligently monitoring receipt and tracking processes.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Updated reports, managed accounts, and generated reports for company database.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

MBA - Business Management

DePaul University
Chicago, IL
08.2023

Bachelors - Business Management

DePaul University
Chicago, IL
06.2022

Associate of Business Administration - Business Management

City Colleges of Chicago-Harold Washington College
Chicago, IL
03.2021

Accomplishments

  • Awarded Top Trainer at AGI for 3 consecutive years.
  • Top ancillary revenue earner over a period of 18 months from 2021 to 2023 at Air France & KLM Airlines.
  • Leading member of DECA while attending DePaul University.
  • Designated TCO/Ramp coordinator for Air France & KLM Airlines

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
Turkish
Limited Working
French
Limited Working

Timeline

Pax Service Supervisor/JU Acting Station Manager

Samsic Airport Americas
06.2021 - Current

Cargo Office Supervisor (Cathay Pacific Account)

Alliance Ground International
03.2017 - 05.2021

MBA - Business Management

DePaul University

Bachelors - Business Management

DePaul University

Associate of Business Administration - Business Management

City Colleges of Chicago-Harold Washington College

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Mjed Naser