Miyooki Hwangbo
Chicago
Summary
Dependable professional with a wealth of experience in guiding and enriching visitor experiences. Known for exceptional interpersonal skills and a meticulous approach to ensuring guest safety and satisfaction. Highly collaborative, adaptable, and focused on achieving outstanding results in dynamic settings.
Overview
24
24
years of professional experience
Work History
Local Guide for Japanese Tourists
Privately Owned
06.2022 - Current
- Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Furnished customers with unique experiences by developing and creating new tour routes.
Event Assistant
Salud Translation Servises
03.2025 - 05.2025
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
Event Assistant
Eclat LLC
01.2025 - 02.2025
- Developed integrated event strategies and conducted on-site events management and follow-up after events.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
- Coordinated with coworkers to help attendees, achieving efficient operations and high attendees satisfaction.
Restaurant Server
Wasabi LLC
04.2021 - 12.2022
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Restaurant Server
Matsuya Chicago
07.2018 - 09.2020
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Email Marketing Specialist (Student Worker)
BIR Training Center
06.2015 - 02.2017
- Collaborated with sales teams to align email marketing efforts with overall business goals and drive lead generation.
- Optimized email delivery rates through analyzing data, identifying trends, and adjusting strategies accordingly.
- Streamlined office processes for improved efficiency by managing paperwork, filing systems, and maintaining databases.
Recruitment Coordinator
Asset Human Co., Ltd.
04.2001 - 03.2015
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Optimized applicant tracking system usage, keeping accurate records of candidate data for future reference.
- Operated and maintained applicant tracking and candidate management systems.
Education
Business Career Programs - Business Career Program
Computer Systems Institute
Chicago, IL09-2022
ESL Program - English-as-a-Second-Language Education
BIR Training Center
Chicago, IL06-2017
High School Diploma -
Prefactual High School
Fukuoka, Japan03-1998
Skills
- Customer engagement
- Client relations
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Attention to detail
- Service excellence
- Expert communication
Timeline
Event Assistant
Salud Translation Servises
03.2025 - 05.2025
Event Assistant
Eclat LLC
01.2025 - 02.2025
Local Guide for Japanese Tourists
Privately Owned
06.2022 - Current
Restaurant Server
Wasabi LLC
04.2021 - 12.2022
Restaurant Server
Matsuya Chicago
07.2018 - 09.2020
Email Marketing Specialist (Student Worker)
BIR Training Center
06.2015 - 02.2017
Recruitment Coordinator
Asset Human Co., Ltd.
04.2001 - 03.2015
Business Career Programs - Business Career Program
Computer Systems Institute
ESL Program - English-as-a-Second-Language Education
BIR Training Center
High School Diploma -
Prefactual High School
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