Mitchell Nguyen
Mattoon
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work History
Zumba Fitness Instructor
Group Fitness Management
Houston
10.2020 - Current
- Designed and implemented dynamic class routines that engaged participants of varying fitness levels.
- Facilitated group discussions to enhance community within fitness classes, fostering a supportive atmosphere.
- Conducted regular equipment checks to ensure safety and readiness for all classes.
- Developed targeted marketing strategies to boost class attendance and participant retention.
- Collaborated with fellow instructors to create cohesive class schedules that met diverse client needs.
- Adapted choreography to reflect current music trends, increasing participant enjoyment and engagement.
- Provided ongoing feedback to participants, helping them achieve personal fitness goals effectively.
- Organized special events and workshops to promote fitness awareness and community involvement.
- Maintained cleanliness and organization of the studio, ensuring a welcoming environment for all members.
- Engaged with participants post-class to gather feedback and improve future sessions.
- Implemented participant engagement techniques, such as challenges and rewards, to motivate attendance.
- Trained new instructors on class management and participant interaction strategies.
- Monitored participant progress and adjusted class intensity based on individual capabilities.
- Encouraged a culture of safety by educating participants on injury prevention techniques.
- Motivated participants through positive reinforcement, creating an energetic atmosphere in the class.
- Promoted continuous education by attending fitness workshops and sharing insights with the team.
- Greeted new members warmly upon arrival at the studio before their first class.
- Developed creative choreography that was tailored to the music selection.
- Provided individualized instruction as needed to ensure proper form and technique were being used by all participants.
- Communicated with clients regularly to discuss progress towards goals and assess needs or changes in program design.
- Conducted assessments prior to classes commencing, measuring body fat percentage, BMI, flexibility, strength and other factors as required by studio policies.
- Encouraged a healthy lifestyle outside of class by providing nutritional advice when appropriate.
- Organized special events such as Zumbathon fundraisers or social gatherings for current members.
- Recorded attendance to foster efficient and accurate invoicing for clients.
- Ensured all necessary paperwork was completed accurately prior to classes beginning.
- Educated students about anatomy and physiology relevant to Zumba exercises.
- Instructed Zumba classes of up to 20 participants, demonstrating proper form and technique for each exercise.
- Created personalized playlists for each class based on client preferences.
- Demonstrated safe use of fitness equipment and encouraged clients to use correct posture during class.
- Provided feedback on participant performance during classes, offering constructive criticism when appropriate.
- Offered motivating and high-energy encouragement throughout classes to maintain morale.
- Lead warm-up exercises prior to each session, emphasizing safety precautions related to stretching muscles correctly.
- Engaged with members after classes ended, discussing any concerns they may have had regarding their performance or progress towards goals set out at the start of their membership period.
- Adapted instruction to accommodate different levels of fitness and experience in the class.
- Monitored group dynamics throughout the class and adjusted activities accordingly.
- Recruited new class members through social media networking and word-of-mouth referrals.
- Assisted with marketing efforts such as word-of-mouth campaigns or promotional initiatives targeting potential customers.
- Conducted energizing, fun, safe and educational classes.
- Monitored form and technique in group environments to maintain individual safety.
- Designed class content and delivery methods to match skill levels of participants and keep student interest high.
- Implemented safety practices to prevent participant injury and accidents.
- Promoted health and wellness to class members by encouraging sustainable habits and consistency.
- Provided exceptional fitness experience to all members by exemplifying company core values.
- Tracked client progress and maintained client files to assist in meeting health goals.
- Varied routines, music and classes while following established protocols.
- Offered fitness advice and inspiration during coordinated class events for club members.
- Motivated clients to participate in gym fitness activities and group classes.
- Distributed class evaluations and answered questions from participants after each session.
- Provided resources and information for group members seeking additional health and fitness.
- Assisted with follow-up and communication with participants to help improve class delivery.
- Set up fitness equipment before class to confirm functionality and availability.
- Oriented and advised participants on program and class conduct, procedures and policies.
- Coordinated with fitness center management to schedule classes and manage space effectively.
- Incorporated music and rhythm into workouts to create an energetic and fun class atmosphere.
- Collaborated with other fitness professionals to share best practices and improve class offerings.
- Ensured safety of all participants by enforcing proper form and technique during exercises.
- Monitored participant progress and provided constructive feedback to promote goal achievement.
- Performed routine maintenance on fitness equipment to ensure safety and functionality.
- Maintained certification requirements, including CPR/AED, to ensure compliance with industry standards.
- Demonstrated commitment to professional growth by pursuing continuing education opportunities in fitness instruction.
- Attended fitness conferences and workshops to stay updated on the latest fitness trends and techniques.
- Utilized a variety of fitness equipment to keep classes engaging and challenging.
- Led dynamic group fitness classes in high-energy environments, ensuring participant engagement and motivation.
- Provided modifications for exercises to accommodate injuries or other physical limitations.
- Adapted workout plans on-the-fly to accommodate varying fitness levels within groups.
- Assisted in the marketing and promotion of fitness classes to increase attendance and participation.
- Evaluated the effectiveness of fitness programs and made adjustments based on participant feedback.
- Promoted healthy lifestyle choices through informative discussions on diet and exercise.
- Coached and encouraged participants during exercises and routines.
- Built and established lasting relationships using encouragement and personal support.
- Observed participants during classes, watching for issues and incorrect techniques.
- Recommended modifications of exercises to help participants avoid injuries.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Enforced safety rules and procedures to minimize injuries.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Monitored class participants for appropriate techniques to prevent injuries.
- Invited individuals of all ages and fitness levels to participate in classes.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Set up equipment and weights for use by class participants.
Nail Technician
H t nail spa
Houston
08.2025 - 11.2025
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Educated clients on proper nail care techniques.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Demonstrated knowledge of all products and services offered in the salon.
- Provided manicures, pedicures and nail treatments to clients.
- Followed health regulations regarding sanitation practices throughout the salon.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Ensured that safety protocols were followed during each service provided.
- Cleaned and sterilized tools and work areas between customers.
- Built repeat client base to increase profits and stabilize cash flow.
- Met with clients to discuss needs, service preferences and special requests.
- Promoted additional services to existing clients in order to increase revenue.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Completed daily customer appointments and updated master schedule.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Maintained customer records for future reference.
- Introduced signature services, acrylics, and gel tips to increase overall sales.
- Attended continuing education courses related to nail care techniques.
- Scheduled client appointments and accepted payments.
- Removed previously applied nail polish using liquid remover and swabs.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
- Promoted enhanced treatments to repair and improve nail strength.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Applied undercoat and clear or colored polish onto nails with brush.
- Roughened surfaces of fingernails using abrasive wheel.
Nail Technician
Noa Nails & Spa
Houston
01.2020 - 12.2024
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Educated clients on proper nail care techniques.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Demonstrated knowledge of all products and services offered in the salon.
- Provided manicures, pedicures and nail treatments to clients.
- Followed health regulations regarding sanitation practices throughout the salon.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Ensured that safety protocols were followed during each service provided.
- Met with clients to discuss needs, service preferences and special requests.
- Cleaned and sterilized tools and work areas between customers.
- Built repeat client base to increase profits and stabilize cash flow.
- Promoted additional services to existing clients in order to increase revenue.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Completed daily customer appointments and updated master schedule.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Maintained customer records for future reference.
- Introduced signature services, acrylics, and gel tips to increase overall sales.
- Attended continuing education courses related to nail care techniques.
- Scheduled client appointments and accepted payments.
- Removed previously applied nail polish using liquid remover and swabs.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
- Promoted enhanced treatments to repair and improve nail strength.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Applied undercoat and clear or colored polish onto nails with brush.
- Roughened surfaces of fingernails using abrasive wheel.
Nail Technician
Nail bar
Wichita
12.2015 - 12.2020
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Educated clients on proper nail care techniques.
- Demonstrated knowledge of all products and services offered in the salon.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Provided manicures, pedicures and nail treatments to clients.
- Followed health regulations regarding sanitation practices throughout the salon.
- Ensured that safety protocols were followed during each service provided.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Cleaned and sterilized tools and work areas between customers.
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base to increase profits and stabilize cash flow.
- Promoted additional services to existing clients in order to increase revenue.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Completed daily customer appointments and updated master schedule.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Maintained customer records for future reference.
- Introduced signature services, acrylics, and gel tips to increase overall sales.
- Attended continuing education courses related to nail care techniques.
- Scheduled client appointments and accepted payments.
- Removed previously applied nail polish using liquid remover and swabs.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
- Promoted enhanced treatments to repair and improve nail strength.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Applied undercoat and clear or colored polish onto nails with brush.
- Roughened surfaces of fingernails using abrasive wheel.
Nail Technician
Jackie nail
Mattoon
05.2012 - 12.2015
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Developed creative designs on nails using a variety of colors and materials.
- Provided excellent customer service through friendly interactions with clients.
- Educated clients on proper nail care techniques.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Demonstrated knowledge of all products and services offered in the salon.
- Provided manicures, pedicures and nail treatments to clients.
- Followed health regulations regarding sanitation practices throughout the salon.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Ensured that safety protocols were followed during each service provided.
- Cleaned and sterilized tools and work areas between customers.
- Met with clients to discuss needs, service preferences and special requests.
- Built repeat client base to increase profits and stabilize cash flow.
- Promoted additional services to existing clients in order to increase revenue.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Assisted with inventory management tasks such as restocking supplies when needed.
- Completed daily customer appointments and updated master schedule.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Maintained customer records for future reference.
- Introduced signature services, acrylics, and gel tips to increase overall sales.
- Attended continuing education courses related to nail care techniques.
- Scheduled client appointments and accepted payments.
- Removed previously applied nail polish using liquid remover and swabs.
- Shaped and smoothed ends of nails using scissors, files or emery boards.
- Prepared nail cuticles using cuticle knives to push back and scissors or nippers to trim.
- Improved treatment results and customer satisfaction by carefully examining clients' hands and completing pre-treatments.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
- Promoted enhanced treatments to repair and improve nail strength.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Applied undercoat and clear or colored polish onto nails with brush.
- Roughened surfaces of fingernails using abrasive wheel.
Restaurant Waiter
China start buffet
Wichita
05.2010 - 06.2012
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted guests with making food and beverage selections.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Took accurate food and drink orders, using a POS ordering software system.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Participated in banquets or catering functions held outside restaurant premises.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Informed customers about specials, upselling additional food and drink items.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Reviewed daily specials, menu changes and service specifications.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Presented menus and answered questions regarding items.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
Derby High School
Wichita, KansasSome College (No Degree) - Math , English , Chemistry, Biology, …
Lake Land College
Mattoon, ILSkills
- Class choreography
- Group fitness instruction
- Safety practices
- Fitness assessment
- Maths
- Customer service
Timeline
Nail Technician
H t nail spa
08.2025 - 11.2025
Zumba Fitness Instructor
Group Fitness Management
10.2020 - Current
Nail Technician
Noa Nails & Spa
01.2020 - 12.2024
Nail Technician
Nail bar
12.2015 - 12.2020
Nail Technician
Jackie nail
05.2012 - 12.2015
Restaurant Waiter
China start buffet
05.2010 - 06.2012
Derby High School
Some College (No Degree) - Math , English , Chemistry, Biology, …
Lake Land College