Mitchell Kreiter
Wheeling
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Sales Advisor
Gurnee Dodge Chrysler Jeep RAM
01.2024 - Current
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Responded to in-person and telephone requests for information about company offerings.
Sales Consulant
Sherman Dodge
05.2023 - 11.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Followed up with existing customers to provide additional support and address concerns.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Sales Consultant
Zeigler Credit Center
11.2022 - 04.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
Sales Consultant
Sherman Dodge
01.2022 - 10.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
Service Writter/Advisor
Pauly Acura
08.2021 - 01.2022
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Developed and implemented individualized academic plans for students.
- Assisted students in exploring and selecting career paths.
- Advised students on educational, career and social opportunities.
Sales Professional
Cellular Sales
01.2020 - 05.2021
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Shaped value-added solutions and approaches for key audiences by leveraging industry trends in customer marketplaces and industries.
Sales Consultant
Zeigler Credit Center
07.2019 - 11.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
General Manager
Jersey Mikes
05.2016 - 06.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Front End Checker
Jewel Osco
06.2011 - 07.2013
- Restocked and organized merchandise in front lanes.
- Processed both cash and card purchases and returns.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
- Assisted with unloading customer carts onto conveyor belt.
- Identified produce items and input corresponding PLU codes.
Education
No Degree -
Western Illinois University
Macomb, ILHigh School Diploma -
Glenbrook South
Glenview05-2012
Skills
- Upselling strategies
- Persuasion techniques
- Upselling products
- Sales background
- Coaching and mentoring
- Performance tracking
- Brand awareness
- Cold calling
- Closing deals
- Objection handling
- Customer service experience
- Sales experience
Timeline
Sales Advisor
Gurnee Dodge Chrysler Jeep RAM
01.2024 - Current
Sales Consulant
Sherman Dodge
05.2023 - 11.2023
Sales Consultant
Zeigler Credit Center
11.2022 - 04.2023
Sales Consultant
Sherman Dodge
01.2022 - 10.2022
Service Writter/Advisor
Pauly Acura
08.2021 - 01.2022
Sales Professional
Cellular Sales
01.2020 - 05.2021
Sales Consultant
Zeigler Credit Center
07.2019 - 11.2019
General Manager
Jersey Mikes
05.2016 - 06.2019
Front End Checker
Jewel Osco
06.2011 - 07.2013
No Degree -
Western Illinois University
High School Diploma -
Glenbrook South
Similar Profiles
Claude WilcoxClaude Wilcox
Senior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep RamSenior Customer Sales Consultant at Mattblatt Chrysler Dodge Jeep Ram, *Formerly Family Chrysler Dodge Jeep Ram
Felix Gonzalez PrietoFelix Gonzalez Prieto
Mechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep RamMechanic at Planet Dodge / Bomnin Dodge Chrysler Jeep Ram
Percy DavisPercy Davis
Senior Sales Consultant at Mac Haik - Dodge Chrysler Jeep RamSenior Sales Consultant at Mac Haik - Dodge Chrysler Jeep Ram