Michelle Vasquez
Chicago
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Cashier/Customer Service
Menard's
05.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Processed refunds and exchanges in accordance with company policy.
- Supplied information about rental items to inform customers of tool availability and operation.
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Used POS system to compute and receive payments for rentals.
Cashier
Whole Foods Market
11.2020 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Wilbur Wright College
01.2020
Frederick Von Steuben Metropolitan High School
01.2020
Skills
- Customer Complaint Resolution
- POS Inventory System Operation
- Customer Service and Assistance
- Till Counting
- Retail Merchandising
Timeline
Cashier/Customer Service
Menard's
05.2023 - Current
Cashier
Whole Foods Market
11.2020 - 02.2023
Wilbur Wright College
Frederick Von Steuben Metropolitan High School
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