Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Preference
Work Availability
Timeline
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MISHEL SHIFRIN

Chicago

Summary

PharmD with 10+ years of progressive pharmacy experience, recognized for operational excellence, patient safety, and high-performance team leadership. Skilled in medication verification, insurance resolution, patient counseling, workflow optimization, and staff training. Proven ability to manage both high-volume and busy community pharmacy settings while achieving measurable results. Committed to patient-centered care with a growing interest in preventative and integrative health approaches. Seeking a remote healthcare or pharmacy operations role leveraging clinical expertise, regulatory knowledge, and proven ability to optimize workflows and support diverse patient populations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

CVS Health
02.2023 - Current
  • Managed operations in both high-volume 24-hour and busy community pharmacy settings.
  • At 24-hour store: Led a team of 9 pharmacy technicians and 4 pharmacists in a fast-paced, high-volume environment.
  • At current location: Manage 6 experienced technicians, 1 staff pharmacist, and multiple floaters while maintaining low turnover and consistent performance.
  • Increased prescription volume from ~1,600 to over 2,000 weekly through strategic staffing, workflow optimization, and team development.
  • Recognized for exceptional inventory management, reducing shrink to below district average and achieving net-positive financial impact.
  • Selected as one of four U.S. stores for the pilot launch of the RxOS pharmacy operating system.
  • Awarded the Premier Award for Excellence in Patient Safety and Quality by District Leader; ranked among top 5 stores in the district for overall performance.
  • Store is one of the few Illinois locations authorized to process prescriptions for Wisconsin Medicaid patients due to proximity to the state border; gained familiarity with WI Medicaid processes upon taking role.
  • Trained and mentored pharmacists, technicians, and interns—many promoted to management, lead tech roles, or admitted to pharmacy school.
  • Educated and trained pharmacy technicians on vaccine administration and technique.
  • Resolved complex insurance rejections and coordinated with providers/payers to ensure uninterrupted therapy.
  • Led two on-site flu clinics at nursing facilities and participated in additional community immunization events.
  • Administer and promote vaccines to adults and children, including COVID-19, hepatitis A & B, HPV, influenza, MMR, meningococcal (meningitis), Mpox, pneumonia, RSV, shingles, Tdap, and varicella.
  • Ensured compliance with federal/state regulations, accreditation standards, and company policies.

Staff Pharmacist

CVS Health
08.2020 - 02.2023
  • Verified prescriptions for safety, accuracy, and appropriate therapy, screening for interactions and contraindications.
  • Counseled patients on medication use, side effects, and chronic disease management.
  • Managed technician workflow, performed patient outreach for adherence, and coordinated with prescribers on therapy adjustments.
  • Participated in community immunization programs and in-store vaccination efforts.

Pharmacy Intern / Technician

CVS Health
06.2013 - 08.2020
  • Supported pharmacists in prescription processing, inventory control, insurance claim resolution, and patient communication.
  • Assisted with immunizations and patient education initiatives.

Education

Doctor of Pharmacy -

Midwestern University Chicago College of Pharmacy
Downers Grove, IL
03.2020

Associate Degree in Arts and Science - undefined

College of Lake County
Grayslake, IL
08.2016

Skills

  • Medication Therapy Management (MTM) & Patient Counseling
  • Prescription Verification & Clinical Review
  • Insurance Claims Resolution & Prior Authorizations
  • Workflow Optimization & Process Improvement
  • Chronic Disease & Adherence Support
  • Immunization Programs (APhA Certified)
  • Team Leadership, Training & Mentorship
  • Pharmacy Systems: RxConnect, Epic, Microsoft Office Suite, Google Workspace
  • Microsoft Teams, Zoom
  • Regulatory Compliance (Federal & State)

Accomplishments

  • Premier Award for Excellence in Patient Safety and Quality – CVS Health
  • National Pilot Site Selection – RxOS System Rollout (1 of 4 U.S. stores)
  • Top 5 Store in District – Overall Performance
  • Recognition for Exceptional Inventory Management & Shrink Reduction

Certification

  • Pharmacist License – Illinois & Florida
  • APhA Certified Immunizer
  • Basic Life Support (BLS) Provider
  • Opioid Overdose Responder Certified
  • Rupa Health GI Bootcamp (Functional Medicine Professional Development)

Languages

Fluent in English & Russian

Work Preference

Work Type

Full Time

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Pharmacy Manager

CVS Health
02.2023 - Current

Staff Pharmacist

CVS Health
08.2020 - 02.2023

Pharmacy Intern / Technician

CVS Health
06.2013 - 08.2020

Associate Degree in Arts and Science - undefined

College of Lake County

Doctor of Pharmacy -

Midwestern University Chicago College of Pharmacy

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MISHEL SHIFRIN