Miriam Rodriguez
Skokie
Summary
Dynamic General Manager with a proven track record at Tag's Bakery, excelling in operations management and team leadership. Expert in optimizing inventory and enhancing customer relations, driving significant sales growth. Bilingual and skilled in staff training, fostering a high-performance culture that boosts employee satisfaction and loyalty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
General Manager
Tag's Bakery
09.2018 - 06.2025
- Directed daily operations, ensuring adherence to quality and safety standards.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Led staff training programs, enhancing team performance and operational efficiency.
- Analyzed sales data to identify trends, informing strategic product offerings and promotions.
- Developed cost-effective production schedules, improving workflow and resource allocation.
- Fostered positive customer relations, driving repeat business through exceptional service.
- Coordinated cross-functional teams to streamline processes and enhance productivity.
- Established performance metrics, monitoring progress to ensure alignment with business objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Key Holder
Salvation Army Thrift Store
03.2012 - 09.2015
- Conducted cash handling procedures, maintaining accuracy during transactions and end-of-day reporting.
- Resolved customer inquiries and complaints effectively, promoting positive shopping experiences.
- Analyzed sales data to identify trends, contributing to strategic decision-making for promotions and product placement.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
BBA - Business
St. Augustine College
Chicago, IL05-2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and coaching
- Staff management
- Customer relations
- Staff training/development
- Employee scheduling
- Bilingual
- Proficient in [software]
- Team oversight
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Tag's Bakery
09.2018 - 06.2025
Key Holder
Salvation Army Thrift Store
03.2012 - 09.2015
BBA - Business
St. Augustine College
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