Miriam Diaz
Gurnee
Summary
Experienced administrative professional maintains smooth office operations and office flow. Detail-oriented approach to organizing files, scheduling appointments. Organized individual brings background in office settings handling customer needs.
Overview
20
20
years of professional experience
Work History
Medical Administrative Assistant
Lake Heart Specialists
Libertyville
06.2023 - Current
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Coordinated communication between patients and medical staff to ensure accurate information flow.
- Maintained electronic health records using industry-specific software for data accuracy.
- Assisted with insurance verification processes to facilitate patient billing procedures.
- Prepared and organized patient files for seamless access during consultations.
- Entered patient demographic information into the Electronic Health Records system.
- Answered phones, scheduled appointments, and provided general information to callers.
Medical Administrative Assistant
The Spine Center, SC
Park Ridge
10.2013 - 10.2023
- Supported front office tasks, including greeting patients and managing check-in processes.
- Updated patient accounts and information daily.
- Maintained a filing system for patient records and physician orders.
- Documented and responded to incoming correspondences to address questions.
- Compiled physical and digital documents, charts, and reports.
- Processed incoming mail such as invoices, payments and correspondence.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Confirmed patient information, collected copays and verified insurance.
Customer Service Cashier
McDonald's Restaurant
North Chicago
07.2006 - 03.2022
- Handled cash, credit, and gift card payments accurately.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selections and special requests.
- Trained new staff on cash handling procedures and customer service protocols.
- Maintained cleanliness and organization of the front counter area.
- Monitored stock levels of condiments and supplies at the service station.
Education
Zion Benton Township High School
Zion, ILSkills
- Front office operations
- Attention to detail
- Appointment coordination
- Bilingual Administrative Assistant
Timeline
Medical Administrative Assistant
Lake Heart Specialists
06.2023 - Current
Medical Administrative Assistant
The Spine Center, SC
10.2013 - 10.2023
Customer Service Cashier
McDonald's Restaurant
07.2006 - 03.2022
Zion Benton Township High School