Miriam Diaz
Gurnee
Summary
Medical professional with solid background in healthcare administration and patient interaction. Proven ability to efficiently manage patient records, schedule appointments, and handle insurance claims. Known for collaborative teamwork and adaptability to meet evolving office needs. Skills include managing electronic health records and patient communication.
Overview
19
19
years of professional experience
Work History
Medical Administrative Assistant
Lake Heart Specialists
06.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Greeted patients and provided required paperwork to facilitate services.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Referred past due payments to collections department.
- Assisted with payments and billing tasks.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Increased customer service success rates by quickly resolving issues.
Medical Administrative Assistant
The Spine Center, SC
10.2013 - 06.2023
- Generated reports and logged patient information for reliable records.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
Cashier
McDonald's Restaurant
07.2006 - 10.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Zion Benton Township
Zion, ILSkills
- Patient scheduling expertise
- Multi-line phone operations
- Positive attitude
- Problem-solving
- Strong communication skills
- HIPAA regulations
- Team leadership
Languages
Spanish
English
Timeline
Medical Administrative Assistant
Lake Heart Specialists
06.2023 - Current
Medical Administrative Assistant
The Spine Center, SC
10.2013 - 06.2023
Cashier
McDonald's Restaurant
07.2006 - 10.2013
Zion Benton Township
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