Miriam D. Garcia
Aurora
Summary
16 years experience in customer support in the medical field handling phone calls and front desk expertise. Strong organizational skills through medical record filing and managed confidential patient information. In a fast-paced work environment, I was able to multi-task and effectively use my communication skills towards professional customer service.
Overview
15
15
years of professional experience
Work History
Patient Representative
Midwest Orthopaedics at Rush
06.2023 - Current
- Check-in patients
- verifying demographics, taking copay's,
- track patients to x-ray or cast room,
- check-out patients, scheduling follow up appointments.
- Rooming patients, taking vitals, cleaning rooms.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
Patient Service Representative
Edward-Elmhurst Medical Group
02.2023 - 05.2023
- Checked In Patients / Handled Payments
- Scheduled Appointments
- Verified Patient's Insurance
- Mychart Prep / Scanning
Associate Shared Services - Call Center
Duly Health & Care
12.2017 - 08.2022
- Company Overview: formerly Du Page Medical Group
- Scheduled appointments, verified patients' demographics, and registered new patients
- Communicated with doctors and nurses regarding patients' medication refill requests
- Warm transferred urgent calls to triage nurses
- Effectively handled patient scheduling requests through MyChart
- Provided assistance on an additional main call line 'switch board' transferring calls to specialty departments
- Formerly Du Page Medical Group
Receptionist
Kendall Pointe Surgery Center
05.2017 - 12.2017
- This position was very detail oriented and helped to maximize my efficiency in professionally handling confidential information on a daily basis
- Scheduled Surgical appointments
- Confirmed and verified patient contact information & demographics
- Called insurance companies to verify patient benefits and coverage
- Prepared and managed hard copy medical charts
- Filed charts and efficiently handled data entry
- Checked in and checked out patients
Patient Service Representative
Rush Copley OB/Gyne Medical Group
10.2009 - 05.2017
- Scheduled medical appointments
- Confirmed and verified patient contact information & demographics
- Verified patient benefits and coverage online
- Managed medical records
- Checked in and checked out patients
- Handled payments
- Generated and mailed no show letters to patients
Education
HIGH SCHOOL DIPLOMA -
West Chicago Community HS
01.2003
Skills
- Attention to Detail
- Communication Skills
- Bilingual (English / Spanish)
- Accountability
- Improving Efficiency
- Problem Solving
- Customer Satisfaction
- Active Listening
- Resource Management
- Patient data privacy
- Registration process management
- Team collaboration
- HIPAA compliance
- Multitasking and organization
Timeline
Patient Representative
Midwest Orthopaedics at Rush
06.2023 - Current
Patient Service Representative
Edward-Elmhurst Medical Group
02.2023 - 05.2023
Associate Shared Services - Call Center
Duly Health & Care
12.2017 - 08.2022
Receptionist
Kendall Pointe Surgery Center
05.2017 - 12.2017
Patient Service Representative
Rush Copley OB/Gyne Medical Group
10.2009 - 05.2017
HIGH SCHOOL DIPLOMA -
West Chicago Community HS
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