Mireya Acevedo

Rx Setup/ Data Entry:

• Trained new oncoming pharmacy technicians, fostering a collaborative environment and enhancing team performance.
• Help new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Developed training materials for onboarding new technicians, streamlining the integration process into the pharmacy team.
• Always available to answer new pharmacy technician's questions and making sure they understand & feel confident on what they do & why they do it.
• Participate in regular team meetings discussing areas for improvement within the department.
• Promote and engage in teamwork & positivity.
• Contribute to team meetings, offering insights for optimizing workflow and patient service.
• Empathetic towards my teammates & patients when directing myself to them
• Enhance pharmacy workflow by assisting pharmacists with medication typing, processing, dispensing, & labeling.
• Transcribe and process more than 100 daily prescriptions in high-volume 1,500 pharmacy environment.
• Reduce medication errors by diligently triple checking patient's order & making sure they are typed and processed correctly.
• Collaborate with pharmacists to resolve medication-related issues & ensuring medication safety with thorough verification of prescription orders and drug interactions optimizing patient outcomes.
• Contribute to the reduction of prescription wait times, enhance patient care and improve patient satisfaction by accurately and promptly transcribing, processing, filling and dispensing prescriptions at a timely manner.
• Communicate directly with doctors offices via telephone, fax and email when it comes to verify patient information.
• Contribute to improve patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
• Willing to take on a new challenges with new medications or a new way of processing orders.
• Open minded to constrictive criticism.

FULFILLMENT DEPARTMENT:

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Restocked pharmacy shelves with supplies for efficient filling.
• Filled more than 100 daily prescriptions in high-volume 500-800 pharmacy environment.
• Prepared packaging and labels for prescription deliveries.

Patient Care Coordinator Department:

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Increased customer satisfaction by delivering friendly, personalized service during in/outbound calls.
• Verified and processed patients' information into internal system.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Completed paperwork, entering prescription and insurance or billing information into patient profile.
• Calculated dosage, processed medication & created delivery tickets, supply list, & labels to fill order for the fulfillment department at a timely manner.
• Performed welcome calls for new-coming patients' & their family to explain to them what to expect with a mail order pharmacy, the supplies & drugs they were receive.
• Coordinated verification and filling of more than 30 daily prescriptions in high-volume 70 pharmacy environment.
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Communicated/scheduled refills with patient's ahead of time before they ran out of medication so they didn't miss a dose.
• Fostered a bond between pharmacy staff, nurses and patients for the best patient care we could provide.
• Resolved non-routine issues like third-party billing, scheduling nurse visits for patient's at home infusions, and customer service issues.
• Communicated directly with doctors offices via telephone, fax and email.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.

Retail Pharmacy:

• Coordinated verification and filling of more than 150 daily prescriptions in high-volume 500 pharmacy environment.
• Entered, transcribed, filled, & dispensed medication at a timely manner (15mins or less per order).
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians regarding children's progress and development, raising any issues.
• Maintained open communication lines with parents regarding their child's progress, needs, and concerns.
• Prepared healthy, age-appropriate snacks and meals.
• Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
• Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
• Monitored children's activities to verify safety and wellbeing.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Helped children learn how to complete small chores appropriate for age level.
• Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
• Taught children to organize toys, wash hands, and share by leading by example.
• Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
• Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.