Miranda Procopio

• Developed proficiency in mental strengthening techniques through practice
• Provided customer service while overcoming challenges in high-pressure environments
• Promoted and sold products to meet consumer demands
• Delivered exceptional customer service in fast-paced environment.
• Operated cash register accurately, ensuring efficient transactions.

• Volunteered in various roles for community impact.
• Created a supportive and fulfilling atmosphere to improve team morale and unique skillsets of team members
• Facilitated resource allocation and support services for underprivileged transfer students in Bloomington-Normal community.
• Maintained cleanliness and organization of work area to enhance safety standards.
• Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.

• Executed personalized hospitality strategies to ensure memorable guest interactions.
• Directed collaboration between student employees and faculty to optimize event execution.
• Trained as cashier with food safety and hospitality certification. Recognized as employee of the month in various locations via the Bloomington-Normal IL and Orland Park locations
• Conducted comprehensive training sessions for staff to enhance service delivery and improve operational workflows.
• Formulated and implemented scheduling strategies to enhance staff utilization during peak demand periods.

• Formulated strategies for coursework and extracurricular balance while managing major and minor academic commitments.
• Fostered engaging and personal growth by applying psychological principles and theatrical techniques.
• Advocated for effective task management and organizational skills to prepare individuals for college and future success.
• Designed and executed personalized study strategies utilizing Excel, SPSS, and Microsoft software.
• Provided guidance on campus resources, promoting student well-being and success.
• Collaborated with faculty to identify at-risk students, ensuring timely interventions.

Relevant Coursework: Psychology & Theater

• Completed AP courses in Physiological Psychology, Personality Psychology, Psychopathology, Research & Statistics, Fundementals of theater, and Intro to Costume

• Extracurricular Activities:

- Freestage, Drag Royal non-profit organization, La Tavola Italian club Member

• Research Projects:

- Effectiveness in ISU Mental Health resources; Mental Health resources at ISU were proven not fully effective/impactful

- Cheat Codes in Panic Attacks; psychological significance lessening panic attacks by application of hands on cold cures to trigger relief through physiological reboots of the brain

• Related coursework: Psychology, Treble/Cantabile/Bel Canto/Concert Choir, Guitar I & II, and AP Music Theory
• Extracurricular Experience: Stage Choir & Stagg Drama Board Member