Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Lowe

Decatur

Summary

Friendly and enthusiastic Crew Trainer with a little over 1.5 years of specialization in McDonald's. Able to learn new tasks quickly and proficient in growing key customer relationships. I represented establishment with friendly, professional demeanor at all times. Efficient busser at Casa Fuentes. I always stayed on task bringing chips and salsa where needed. Then cleaning the tables as the customers left ready for the next customers. I took pride in what I did greeting customers with a warm smile. Kind and helpful associate at The Children’s Place. I greeted every customer upon entry asking if they need assistance. I rang up customers on the register. When I wasn’t ringing I walked around straightening the store. When customers left I told them to have a nice day. My goal was to always make each customer feel special and smile, and I did just that. Very social and trusted associate at Off the Wall. I made small talk and had very interesting conversations with each customer. Ensuring they found what they came to the store to purchase. I upsold quite a bit being a kind and charismatic person. I made everyone laugh and love to be in the store. I made many regulars working there as they enjoyed my company. Extremely prompt and hardworking waitress/busser at the Royal International Buffet. I greet every customer upon entry in a very polite manner. As they are seating I bring them their beverages. And once they have finished dining on a plate of our delicious food I take the plates and discard them in the dish bins. All the while refilling their drinks and bringing them whatever they ask. Then as they have finished their meals I bring them their bill bidding them a good day as they walk out the door. Once they are gone I clean the tables and chairs for the next potential customers. One of the most helpful customer service employees you will ever see work the front desk at the Decatur Conference Center and Hotel. I have devoted every extra second of my two and a half years here to this fine, historical, establishment. I covered every shift I was asked and came in every time they wanted me to. I will always have a special place in my heart for this job. I was made for customer service and they showed me that by allowing me the opportunity to work here. I have made many new friends and developed wonderful work relationships. I can be my kind and caring self to make every face that walks through the sliding doors feel happy and welcomed. Anytime there is ever an issue I try to do all that I can whether it be a small discount, free breakfast, or even the occasional comping of a stay. I am very fluent in computers which helped a lot because I work on one every day! I can check people in and out of the system with ease. I have also covered the other areas of this hotel as well. I work banquets for large events when they need an extra hand. And with previous food service background it wasn’t that difficult. I have to an extent also helped with housekeeping although I was never officially trained I think I at least had knowledge of the bare minimum. Being an activities assistant was a wonderful job. I met a lot of amazing people. With age there is definitely wisdom. Helping the elderly or anyone that needs help brings me joy. I have been successful in transitioning to a gas station career. I have been here for almost 2 years. I have slowly made my way to becoming a team trainer. I have the patience and willingness to teach and guide new hires to the potential they have at our facility. So as you can see my experience and my knowledge that I have gained from multiple backgrounds is ever-growing. And I hope to learn much more about other opportunities out there in the future. I catch on quick and I love to learn new things. Thank you for taking the time to read my resume! I hope to hear from you very soon.

Overview

9
9
years of professional experience

Work History

Team Trainer

Love's Travel Shop
12.2021 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Front Desk Associate/Night Auditor/Banquet Helper

COVID, Decatur Conference Center and Hotel
11.2017 - 07.2022
  • Extensive use of computer programs such as OPERA
  • Greeting potential guests as they walked into the hotel
  • Answering the phone quickly
  • Transferring phone calls to rooms/ other departments
  • Taking hotel reservations both over the phone and online
  • Checking guests in efficiently and with the utmost kindness
  • Making the keys for hotel room entry
  • Directing them to their hotel room
  • Taking the proper steps in solving any issues that an occupant may have with their room
  • Setting wake-up calls
  • Checking guests out on day of departure
  • Sanitizing the desk area before and after shift
  • Making signs in Word for areas around the hotel
  • Running gift shop cash register
  • Taking end of month inventory
  • Running the number for night audit each night as well as the end of month documents
  • When banquets needed help, I would serve the food and refill the beverages as well as take plates away and clean up the tables.

Activities Assistant

Imboden Creek Living Center
04.2021 - 07.2021
  • Helping residents with anything they needed (non-medically)
  • Keeping their bodies and minds active with games and music
  • Helping feed the ones that could not feed themselves
  • Scheduling and wheeling them to their family visits
  • And just being positive company

Waitress/ Busser

Royal International Buffet
08.2018 - 11.2018
  • Greeting and seating customers
  • Fetching their drinks
  • Taking their dishes, once they were done with them
  • Making polite conversation to ensure they come back
  • Bringing them their ticket once they were done with their meal
  • Cleaning the tables and chairs/booths once the customers have grabbed all of their belongings and left the area
  • Wishing the customers a lovely day/night as they leave the establishment.

Sales Associate

Off the Wall
04.2017 - 03.2018
  • Greeting and assisting customers with a friendly, helpful attitude
  • Answering the phone in a professional manner
  • Running a cash register
  • Restocking and replenishing clothing/body jewelry
  • Cleaning and straightening the store
  • Doing the sales paperwork at the end of the night.

Sales Associate

The Children's Place
12.2016 - 04.2017
  • Greet and assist customers with a friendly, helpful attitude
  • Answering the phone in a professional manner
  • Running a cash register
  • Restocking and replenishing the clothing
  • Cleaning and straightening the store.

Crew Trainer

McDonald's
06.2014 - 03.2016
  • Take food and drink orders and receive payment from customers
  • Clean, stock, and restock workstations and display cases
  • Serve orders to customers at windows, counters, or tables
  • Maintain sanitation, health, and safety standards in work areas
  • Prepare specialty drinks according to the instructions given
  • Serving food promptly in a time conscious manner.

Busser

Casa Fuentes
01.2016 - 02.2016
  • Sweep or scrub floors
  • Sort and remove trash, placing it in designated pickup areas
  • Delivery of chips and salsa in a timely manner
  • Cleaning off tables as soon as the customers had left.

Education

High School Diploma Basic - undefined

Warrensburg-Latham High School
Warrensburg, IL

Skills

  • Customer and Personal Service
  • Active Listening
  • Service Orientation
  • Speaking
  • English Language
  • Coordination
  • Time Management
  • Multi-Tasking
  • Education and Training
  • Instructing
  • Persuasion
  • Computers and Electronics
  • Quick Learning
  • Fluent in Microsoft Word

Timeline

Team Trainer

Love's Travel Shop
12.2021 - Current

Activities Assistant

Imboden Creek Living Center
04.2021 - 07.2021

Waitress/ Busser

Royal International Buffet
08.2018 - 11.2018

Front Desk Associate/Night Auditor/Banquet Helper

COVID, Decatur Conference Center and Hotel
11.2017 - 07.2022

Sales Associate

Off the Wall
04.2017 - 03.2018

Sales Associate

The Children's Place
12.2016 - 04.2017

Busser

Casa Fuentes
01.2016 - 02.2016

Crew Trainer

McDonald's
06.2014 - 03.2016

High School Diploma Basic - undefined

Warrensburg-Latham High School
Miranda Lowe