Miranda Kaliski
Country Club Hills
Summary
Efficient medical secretary and administrative assistant with a background in managing front office operations, insurance verification, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
5
5
years of professional experience
Work History
Optical Receptionist
Pavletic Eye Care
Orland Park
11.2024 - 03.2025
- Handle all incoming phone calls, emails, chat responses, and schedule requests.
- Document insurance information, and verify for eligibility.
- Process the explanation of benefits from insurance companies to update patients' accounts.
- Schedule appointments according to multiple doctors' schedules and office regulations.
- Explained lens options to customers including single vision, bifocal, trifocal or progressive lenses.
- Compiled patient records accurately into medical charting software program.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Patient Representative
Heart Care Centers of Illinois
Mokena
05.2024 - 11.2024
- Verified insurance eligibility for services rendered to ensure accurate billing procedures.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Schedule procedures, medical testing, and provider appointments.
- Communicated financial obligations to patients and collected fees at time of service.
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
- Applied HIPAA privacy and security regulations while handling patient information.
Medical Assistant
Center for Brain and Nerve Disorders
Orland Park
07.2021 - 05.2024
- Assisted the physician with patient care by taking vital signs, patient histories, and preparing patients for examinations.
- Initiate prior authorizations for procedures, verify insurance, and eligibility.
- Assist with patient needs such as check-in, check-out, scheduling, and relaying messages to the sole provider.
- Proficient in the usage of EMR systems such as EPIC, CERNER, and EZDOCS.
- Access emails, voicemails, and faxes from patients, ensuring all communications are handled in a timely and appropriate manner.
- Knowledge of ICD-10, CPT coding, medical record organization, and teaching patients about provider-provided treatment plans.
- Administered injections, medications and treatments as directed by the physician.
- Performed data entry into electronic health record systems.
Property Management
Realhaven Properties
Tinely Park
01.2020 - 06.2021
- Conducted exit interviews with departing tenants to document their feedback about the property management experience.
- Maintained accurate records of rental payments, lease renewals, evictions, and other property management activities.
- Handle security deposits in the forms of cash, cashier's checks, money orders, and online secure payments.
- Performed data entry for all reservations into the property management system.
- Respond to all resident concerns, questions, and maintenance requests.
- Advised owners on best practices related to property management operations such as tenant screening processes.
Education
Highschool Diploma -
Tinley Park High School
Tinley Park, Illinois05-2013
Some College (No Degree) - Medical Billing And Coding
U.S Career Institute
Online CourseSkills
- Anatomy knowledge
- Medical coding (CPT, ICD-10, and HCPCS)
- Knowledge of multiple EMR systems
- Insurance verification and eligibility
- Medical and optometry receptionist
- Medical scheduling
- Medical terminology
- Customer service
- Clerical experience
- 90 WPM typing speed
- Record management
- Multichannel communication
- Data entry
- Strong organization
Additional Information
Currently enrolled in the U.S Career Institute online program for Medical Billing and Coding for certification to enhance my skills in state and federal regulations of processing CMS 1500 forms to insurance parties, handling EOB statements, and following up on denied claims for reimbursement. Additionally to enhance my skills for coding of ICD-10, CPT, and HCPCS Level II codes for accurate submission to insurance payors.
Timeline
Optical Receptionist
Pavletic Eye Care
11.2024 - 03.2025
Patient Representative
Heart Care Centers of Illinois
05.2024 - 11.2024
Medical Assistant
Center for Brain and Nerve Disorders
07.2021 - 05.2024
Property Management
Realhaven Properties
01.2020 - 06.2021
Highschool Diploma -
Tinley Park High School
Some College (No Degree) - Medical Billing And Coding
U.S Career Institute
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