Miranda Folk
Chicago
Summary
- Business Management graduate and aspiring Project Manager. Possessing strong teamwork and interpersonal skills to lead a team effectively. Skilled in dependability, delegating tasks, and adapting to new challenges.
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Shift Lead
Potbelly
Chicago
01.2023 - Current
- Efficiently manage inventory, product orders, and daily stock estimations.
- Lead shifts with 3 to 5 employees, fostering enthusiasm and discipline for an optimized work environment.
- Cultivate a reliable and comfortable atmosphere through effective interpersonal skills.
Certified Trainer
Potbelly
Chicago
06.2021 - 01.2024
- Introduced innovative training approaches for new hires, focusing on performing under pressure.
- Guided and supported colleagues while upholding the company's values and proposing and implementing efficiency enhancement ideas.
- Created an inclusive environment for new hires, prioritizing their personal needs and growth.
Education
Bachelor of Science - Business Management
DePaul University
Chicago, IL 09.2021 - 03.2025
Skills
- Inventory management
- Product ordering
- Employee onboarding
- Problem solving
- Microsoft Office
- Customer relationship management
- Time management
- Customer and client relations
- Vendor management
- Data entry
- Telephone reception
- Event coordination
- Account reconciliation
- Hospitality and accommodation
Core Skills
- Principles of Management, 2023, What it means to be a manager; the environment that a manager must operate within; external factors influencing managerial behavior; personal factors influencing managerial behavior; and management as a form of people and process control.
- Business Analytics, 2023, Used spreadsheet software in Excel to analyze business data and perform business analytics to solve problems in accounting, economics, finance, management, and marketing.
- Digital Marketing, 2022, Developed digital media and analytics skills, comprehending consumer behavior's impact on business departments.
- Computer Applications, 2021-2023, Excel Essential Training (Microsoft 365) - LinkedIn Learning Certificate (2023). Microsoft Office (Word, Powerpoint, Excel, Visio).
Timeline
Shift Lead
Potbelly
01.2023 - Current
Bachelor of Science - Business Management
DePaul University
09.2021 - 03.2025
Certified Trainer
Potbelly
06.2021 - 01.2024