Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Stalker

Hoffman Estates

Summary

Dynamic retail professional with extensive experience at Party City, excelling in customer service and cash handling. Proven track record in training and mentoring staff, enhancing team productivity, and implementing loss prevention strategies. Adept at fostering customer loyalty and maintaining operational efficiency in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Full Time Key Holder

Party City
07.2024 - 02.2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Professional Dog Bather

Yuppie Puppie
12.2022 - 07.2024
  • Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
  • Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
  • Ensured accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service delivery.
  • Contributed to increased revenue by upselling additional services such as nail trimming or ear cleaning during the dog bathing process.
  • Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
  • Increased efficiency in the bathing process by implementing a streamlined system for organizing and managing supplies.
  • Communicated effectively with team members, fostering a collaborative atmosphere that prioritized the well-being of each pet served.
  • Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
  • Demonstrated knowledge of various breed-specific grooming requirements, ensuring proper care for each individual dog.
  • Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
  • Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Operations Lead

Party City
09.2019 - 08.2022

Retail Keyholder

Hot Topic
04.2019 - 08.2019
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Contributed ideas for marketing campaigns leading to increased foot traffic and revenue generation.
  • Utilized product information and sampling to educate customers and assist in product selections.
  • Rearranged racks and shelving based on seasonal planograms.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Balanced cash registers at end of shift and filled out necessary reports.
  • Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
  • Oversaw regular store cleaning of shelves, backrooms and racks.
  • Opened and closed store at proper times for reliable services.
  • Developed strong relationships with customers by actively engaging in conversation about their needs/preferences.

Operations Lead

Party City
02.2018 - 03.2019
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
  • Weekly store scans to ensure product stocking
  • Nightly recovery of store to ensure it is ready for business the following morning
  • Counting tills, and pulling money to prepare nightly deposits with nightly paperwork
  • Properly marking out damaged/stolen items
  • Prepared and devised plans for the holiday resets
  • Efficiently worked out any freight in a timely matter, as well as delegated leftover projects to other associates and managers

Sales Associate

Party City
09.2014 - 02.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

GED -

Streamwood High School
Streamwood, IL

Skills

  • Customer service
  • Cash handling
  • Task delegation
  • Loss prevention
  • Product ordering
  • Store recovery processes
  • Training and mentoring
  • Customer service management
  • Bank deposits
  • Staff training and development
  • Staff oversight
  • Alarm systems
  • Daily reporting

Timeline

Full Time Key Holder

Party City
07.2024 - 02.2025

Professional Dog Bather

Yuppie Puppie
12.2022 - 07.2024

Operations Lead

Party City
09.2019 - 08.2022

Retail Keyholder

Hot Topic
04.2019 - 08.2019

Operations Lead

Party City
02.2018 - 03.2019

Sales Associate

Party City
09.2014 - 02.2018

GED -

Streamwood High School

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Miranda Stalker