Mira Austin
Chicago
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Shift Manager
Scooter's Coffeehouse
Chicago
11.2024 - 06.2025
- Supervised daily operations and staff scheduling at local coffeehouse.
- Trained new team members on coffee preparation and customer service standards.
- Managed inventory levels and ordered supplies to ensure product availability.
- Implemented cash handling procedures for accurate register management.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Communicated with other shift managers to facilitate continuum of customer service.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Customer Service Representative
Domino's Pizza
Chicago
08.2023 - 09.2024
- Assisted customers with menu selections and order placements.
- Handled customer inquiries and resolved complaints efficiently.
- Processed payments using point-of-sale systems accurately.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure timely delivery of orders.
- Updated customer information in the database as needed.
- Ensured food safety standards were met during food preparation activities.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
M.D. - Mechanical Engineering
University of Memphis
Memphis, TN 08.2025 - 09.2025
Arlington High School
Arlington, TENNESSEESkills
- Mechanical design
- Data analysis
- Project management
- Customer service
Affiliations
- Boxing
- Music producer
- Basketball
- Weight Lifting
- Racing
Accomplishments
- Earned several management positions in past jobs
- Graduated High school
- Got my drivers license
- Osha certified
- Among the best scores on the ASVAB for Mechanics
Timeline
M.D. - Mechanical Engineering
University of Memphis
08.2025 - 09.2025
Shift Manager
Scooter's Coffeehouse
11.2024 - 06.2025
Customer Service Representative
Domino's Pizza
08.2023 - 09.2024
Arlington High School