Mir Khan
Elgin
Summary
Certified Project Manager/ Scrum Master with a proven track record in managing complex, high-profile projects and mentoring cross-functional teams. Possesses a Master’s in Computer Science from Loyola University, along with PMP and Certified Scrum Product Owner certifications. Currently drives project delivery and establishes PMO frameworks while coaching team members in Agile best practices. Extensive experience with enterprise-level organization highlights the ability to deliver impactful digital solutions. Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Scrum Master/Agile Coaching/Senior Project Manager
Vizient Inc
Chicago
03.2017 - Current
- Developed quarterly strategies for various teams.
- Work with fiancé on project budgets and financials.
- Developed metrics tracking team performance and prepared presentations for management.
- Coached teams regarding software development methodologies and practices.
- Reported progress on product development every two weeks.
- Introduced teamwork-focused programming strategies.
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Updated project plans based on changing objectives, specifications, and staff availability.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
- Led strategic planning sessions for design and construction management.
- Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
- Advised senior management on ways to improve organizational agility while reducing costs associated with software development projects.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Organized regular workshops aimed at improving efficiency within agile teams by introducing new tools or techniques.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Coordinated with stakeholders to define project scope and objectives.
Sr. Scrum Master/Project manager
Arthur J. Gallagher Benefit Services
07.2013 - 03.2017
- Responsible for streamlining the project/application deliveries which save 30% of time and 25% cost to the organization
- Establishing Project Management Office, Tools and Process, Agile SCRUM transformation, SCRUM coaching, Product management and Delivery, vendor management, Software evaluation and recommendations, Project Management
- Scrum Master: Form teams for projects and define their roles
- Conduct daily stand ups and facilitate sprint planning
- Coach and mentor team members in Agile Scrum best practices
- Verify continuous integration by coordinating with various application teams
- Conducting retrospective to work on resolving issues and providing process improvement
- Implemented Scrum of Scrum (SoS) concepts for various projects in a program
- Project Manager: Creating a PMO from bottom up with all aspects of project management
- Conducting cost benefit analysis, providing management with details to decide on buy vs build
- Preparing Request for Proposal (RFP) for implementation bidding
- Prioritizing competing projects and planning resources for optimum utilization
- Managing scope for 12 projects to deliver on time
- Conducting vendor evaluations to present comparative analysis to management for decisions
- Formed a project management office and implemented tools for Portfolio/program management
- Products: Salesforce.com Service Cloud- Underwriting Request Management, SharePoint – GBS Marketing Portal, Private Exchange plan repository, Contract review flow, Custom: Underwriting Report Automation, Project portfolio portal, Project management tools
Sr Project Manager/Business Analyst
Citi Bank
03.2013 - 07.2013
- Managed retail cards acquisition with Technology projects to a complete transformation
Sr Project Management Analyst
McDonalds Corporation
10.2012 - 01.2013
- A web based application to maintain Point-Of-Sale devices (POS, Hand Held & Mobile) for owner/operators of restaurants
Business Analyst/ Scrum Master
U.S Foods
05.2012 - 10.2012
- Online Payments Phase 2: Online Application for customers to pay invoices online
- Applied Agile Scrum approach to bring on delayed projects on Scrum board to be completed on time
- Enterprise Content Management: Implementation of a Content Manager (OnBase) across all departments
Sr PM/Scrum Master
Sears Holding Corporation
01.2012 - 05.2012
- Kenmore Connections: E-Commerce Implementation
- A concurrent multi-platform application implementation with Responsive Design approach to support Tablet and Mobile devices
Sr Product Owner/Business Analyst
HMH- Riverside Publishing
03.2011 - 01.2012
- Data Management/Data Integration, Online Testing and Proctoring
Sr Project Lead
Zurich Insurance NA
01.2010 - 03.2011
- Master Data management/CDI: An enterprise wide initiative to integrate customer data and centralize customer information to a single source
- Risk Predictive Model: A Predictive Model Scoring Engine: Auto and General Liability Underwriting model
- Workers Comp Claims Model
Sr Business Systems Analyst
JP Morgan Chase & Co
07.2009 - 01.2010
- Project: PaymentNet Client Migration
- PNet4 Migrations Program is to migrate existing E-Commerce website for Commercial Card clients from Legacy PNet, PNet3, PaymentNet Express, and ProCard to PaymentNet4, allowing for the decommissioning of these platforms
- The PNet4 Program was initiated to re-architect the PNet3 platform under Java2 EE
Sr Business Systems Analyst
Blue Cross Blue Shield IL -HCSC
12.2007 - 07.2009
- The Enterprise Search Tool is an initiative led by the Enterprise Content Management group to implement Enterprise wide search functionality for various departments to search documents, shared drives, internal websites and Emails
- Autonomy Portal-in-a-Box has been elected as a tool to implement the Enterprise search
Sr Business Systems Analyst
Blue Cross Blue Shield Association
07.2008 - 02.2009
- Project: Real Time Adjudication Management Systems, Blue Square – Inter plan Messaging System
- Blue Square is a multimillion dollar web-services toolkit to enable business processes and communications among plans across United States
Sr Business Process Analyst
Allstate Insurance
09.2007 - 12.2007
- Process Re-Engineering: Responsible for re-defining the existing work Intake process for Architecture Services team to manage project deliverable under the supervision of Architecture Services Director
- Project Dashboard Design: Responsible to enhance/design the project status dashboards for the Project Management teams
Sr Business Analyst
US Cellular Corporation
03.2006 - 09.2007
- Projects: The Outperform project is part of a larger Outperform program that US Cellular has initiated to replace the current system for calculating incentive bonuses, rebates and commissions
- The Outperform program is designed to enhance U.S
- Cellular’s ability to accurately calculate and pay sales incentives
- The commission system is an outsourced application hosted and managed by a vendor (Synygy)
Business Analyst
Visage Mobile
12.2004 - 02.2006
- Projects: OSS/BSS Platform Implementation, MVNO Enabling for Mobile ESPN and Disney Mobile
Education
Masters - Computer Science
Loyola University Chicago
05.2005
Bachelor of Commerce - Business
Osmania University Hyderabad
05.1996
Skills
- Operational Process Improvement
- Agile Coaching
- Project Management
- Milestone Tracking
- Change Management
- Developing PERT Charts
- Resource Allocation
- Prototyping
- Story Boards
- Use Cases
- User Stories
- Product Discovery Sessions
- Sitecore Content management
- Data Analysis
- Wireframe
- Mock ups
- UX Design
- Agile SCRUM
- Data warehousing and mining concepts
- Data Mining
- Product Lifecycle Management
- E-Commerce Implementations
Certification
- Certified Professional Agile Coach (ICP-ACC)
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- Project Management Professional (PMP)
Technical Expertise
Process transformation, Sprint Planning, Project Scheduling, Milestone Tracking, Change Management, Developing PERT Charts, Resource Allocation, Prototyping, Story Boards, Use Cases, User Stories, Sprint Discovery Sessions, Data Modeling, Data Analysis, Wireframes, Architecture Design, Mock ups, UX Design and Research, UML, Agile SCRUM, Rational Unified Process, Waterfall, Data Warehousing, Data Mining, Product Lifecycle Management, e-Commerce Implementations
Languages
English
Full Professional
Hindi
Native/ Bilingual
Arabic
Professional
Urdu
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Sr. Scrum Master/Agile Coaching/Senior Project Manager
Vizient Inc
03.2017 - Current
Sr. Scrum Master/Project manager
Arthur J. Gallagher Benefit Services
07.2013 - 03.2017
Sr Project Manager/Business Analyst
Citi Bank
03.2013 - 07.2013
Sr Project Management Analyst
McDonalds Corporation
10.2012 - 01.2013
Business Analyst/ Scrum Master
U.S Foods
05.2012 - 10.2012
Sr PM/Scrum Master
Sears Holding Corporation
01.2012 - 05.2012
Sr Product Owner/Business Analyst
HMH- Riverside Publishing
03.2011 - 01.2012
Sr Project Lead
Zurich Insurance NA
01.2010 - 03.2011
Sr Business Systems Analyst
JP Morgan Chase & Co
07.2009 - 01.2010
Sr Business Systems Analyst
Blue Cross Blue Shield Association
07.2008 - 02.2009
Sr Business Systems Analyst
Blue Cross Blue Shield IL -HCSC
12.2007 - 07.2009
Sr Business Process Analyst
Allstate Insurance
09.2007 - 12.2007
Sr Business Analyst
US Cellular Corporation
03.2006 - 09.2007
Business Analyst
Visage Mobile
12.2004 - 02.2006
Masters - Computer Science
Loyola University Chicago
Bachelor of Commerce - Business
Osmania University Hyderabad
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