Minnie L. Glover
Chicago
Summary
Results-driven Lead Cashier experienced in training and mentoring team members to enhance cash operations. Streamlined processes and enforced store policies to improve customer satisfaction through effective upselling strategies. Committed to maintaining workplace safety while delivering exceptional customer experiences.
Overview
32
32
years of professional experience
Work History
Lead Cashier
Walgreens, INC.
Deerfield, IL
07.1996 - Current
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Trained and mentored new cashiers on register procedures and customer service standards.
- Streamlined checkout processes to enhance customer experience and reduce wait times.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels.
- Managed cash drawer audits, identifying discrepancies and implementing corrective actions.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Processed both cash and card purchases and returns.
Homecare Maker
Homemaker Services
Chicago, IL
04.1994 - 04.1995
- Developed personalized care plans based on individual client needs and preferences.
- Assisted clients with daily living activities, ensuring safety and comfort in their homes.
- Monitored client health conditions, promptly reporting changes to healthcare professionals.
- Provided compassionate care and companionship to clients, enhancing their quality of life.
- Communicated effectively with family members regarding client updates or concerns about their loved one's wellbeing.
- Improved client satisfaction by providing personalized home care support and addressing individual needs.
- Enhanced living conditions for clients through meticulous housekeeping, maintenance, and organization tasks.
- Managed various household duties, including grocery shopping, meal preparation, laundry, and errands.
- Conducted regular assessments of client environments to identify safety improvements and necessary modifications.
Education
High School Diploma -
Jean Baptiste Dusable
Chicago, IL06-1976
Skills
- POS management
- Cash register management
- Loss prevention
- Store operations
- Product displays
- Upselling techniques
- Policy enforcement
- Customer service
- Team leadership
- Coaching
Timeline
Lead Cashier
Walgreens, INC.
07.1996 - Current
Homecare Maker
Homemaker Services
04.1994 - 04.1995
High School Diploma -
Jean Baptiste Dusable