Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Minerva Fuentes

Alsip,IL

Summary

Objective: Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority

Overview

20
20
years of professional experience

Work History

Logistics Coordinator

DMK Express, Inc
10.2019 - Current
  • Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
  • Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
  • Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
  • Improved communication between dispatchers and drivers through the implementation of advanced GPS tracking technology and mobile applications.
  • Handled incoming/Outgoing calls and emails from customers regarding issues with deliveries.
  • Worked closely with customers to effectively resolve issues and complaints.

Operation Specialist

XPO Logistics
10.2020 - 04.2021
  • Responsible for providing constant communication with clients through the assistance of dispatch.
  • Developed relationships with clients, and their associate to improve maximum organization and productivity.
  • Conducted daily track and tracing of freight.
  • Tracked and analyzed reports to determine needed improvements.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Maintained appointments for import/export freight.
  • Frequently added charges and made sure they were approved and ready for invoice.

Front Desk Coordinator/ Medical Assistant

Diabetes and Endocrine Care
02.2014 - 08.2017
  • Greet Patients, and collect co-payments and monies owed.
  • Obtain Insurance information and insurance eligibility.
  • Assist making, confirming, canceling and rescheduling appointments for patients.
  • Responsible for obtaining new patient paperwork, and updating their information as needed.
  • Responsible for scanning, xeroxing, faxing paperwork.
  • Responsible to triage, collect vitals, patient history and collect blood glucose level and A1C.
  • Responsible for blood draws and specimen collection, completion of lab paperwork.
  • Responsible for providing patients injections that are needed.
  • Responsible for completing disability paperwork, obtaining pre-authorization for medication and e-prescribing medication and diabetes supplies.

Unit Secretary/ Certified Nursing Assistant (PT)

Park Place of Elmhurst
12.2014 - 10.2016
  • Assist with admissions and discharges.
  • Monitor continuous census of the floor.
  • Responsible setting up appointments, and transportation.
  • Ordering of DME devices.
  • Responsible for adequately answer all incoming calls.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Injury Coordinator/ Surgery Scheduler

Rising Medical Solutions
10.2015 - 02.2016
  • Manage and/or assign files to appropriate staff member and initiate appropriate verbal and/or written contacts with employers, clients, claimants, and medical providers.
  • Set up files in all appropriate systems; assign files, when applicable, to the nurse.
  • Maintain responsibility of an individual caseload.
  • Facilitate and schedule appointments as needed, and keep the Telephonic Nurse Case Manager (TCM), clients, claimants, providers, and employers informed verbally and/or in writing of any changes, delays, updates, or problems.
  • Maintain appropriate electronic and paper files.
  • Obtain authorization for medical release of information from the adjuster, as necessary, for records acquisition.
  • Interface with a variety of inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.).
  • Answer incoming calls, and direct the call appropriately.
  • Processed all documents using computer, copier, and scanner.

Education

Associate of Applied Science - General Studies

Triton College
River Grove, IL
06.2012

Certificate - Nursing Assistant

Morton College
Cicero, IL
08.2003

Skills

  • First Aid/CPR
  • Leadership
  • MS Office
  • Written Communication
  • Computer skills
  • Customer service
  • Troubleshooting
  • Conflict resolution
  • Team building
  • Responsible
  • Multitasking abilities
  • Verbal and written communication
  • Critical thinking
  • Detail-oriented
  • Good telephone etiquette
  • Excellent work ethic

Languages

Spanish
Native or Bilingual

Timeline

Operation Specialist

XPO Logistics
10.2020 - 04.2021

Logistics Coordinator

DMK Express, Inc
10.2019 - Current

Injury Coordinator/ Surgery Scheduler

Rising Medical Solutions
10.2015 - 02.2016

Unit Secretary/ Certified Nursing Assistant (PT)

Park Place of Elmhurst
12.2014 - 10.2016

Front Desk Coordinator/ Medical Assistant

Diabetes and Endocrine Care
02.2014 - 08.2017

Associate of Applied Science - General Studies

Triton College

Certificate - Nursing Assistant

Morton College

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Minerva Fuentes