Mina Villalobos
Chicago
Summary
Talented program supervisor with demonstrated track record of achievement several years of experience in the field. Offering top-notch abilities in communication, relationship building and process improvements along with remarkable skill in creating and implementing programs of all sizes.
Overview
2
2
years of professional experience
Work History
Program Supervisor
Pilsen Wellness Center
Chicago
01.2025 - Current
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Created program goals and objectives for clients with mental and behavioral health issues, developed program-specific policies and procedures and relentlessly helped clients meet goals.
- Consulted with staff on resolution of complex service issues.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Monitored health of clients, communicated with medical professionals, implemented preventive strategies to limit illness and serious incidents and coordinated documentation across shifts.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Managed day-to-day residential services, met individual transportation needs and maintained safe and high-quality home environments.
- Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
- Provided leadership, guidance and supervision to staff members.
- Planned, directed, coordinated and monitored multiple behavioral health services and programs and complied with licensure, certification, accreditation and statutory requirements.
Qualified Mental Health Specialist /Crisis Intervention Specialist
Pilsen Wellness Center
Chicago
07.2023 - 01.2025
- Encouraged self-advocacy among clients through role modeling positive behavior change strategies.
- Educated family members and helped each support clients by improving coping techniques.
- Assisted in the coordination of aftercare plans to ensure continuity of care post-discharge.
- Coordinated with family members to provide education on mental health conditions and support strategies.
- Actively sought out opportunities for professional development related to mental health best practices.
- Utilized emerging Cognitive Behavioral Therapy, Play Therapy and Narrative Therapy as treatment approaches.
- Consulted with other professionals, agencies and universities to discuss therapies, treatments, counseling resources and techniques.
- Talked with family members during period when patients could not self-advocate.
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
- Assisted clients in developing coping skills to better manage symptoms of mental illness or emotional distress.
- Communicated with school personnel, probation officers, psychiatrists, and other professionals regarding client progress.
- Provided crisis intervention services when needed.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
Education
M.D. - In Psychotherapy In Addictions
Colegio International De Education Superior
Cuidad De Mexico, CDMX, Mexico 06-2021
Ph.D. - Neuropsychology
Universidad Intercontinental Mexico
Cuidad De Mexico , CDMX, Mexico Skills
- Crisis intervention
- Client advocacy
- Behavioral health policies
- Program development
- Mental health education
- Community resources
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
German
Limited
Timeline
Program Supervisor
Pilsen Wellness Center
01.2025 - Current
Qualified Mental Health Specialist /Crisis Intervention Specialist
Pilsen Wellness Center
07.2023 - 01.2025
M.D. - In Psychotherapy In Addictions
Colegio International De Education Superior
Ph.D. - Neuropsychology
Universidad Intercontinental Mexico
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