Mimi Haze
Chicago
Summary
Certified Recovery Support Specialist with 5 years of experience in mental healthcare. Graduate from IL Tech's Certified Recovery Support Specialist Certificate Program, currently working as a Student Success Coach, leveraging lived experience to provide support to students throughout the program. Expertise in crisis intervention and working with underserved, high-needs populations. Consistently brings kindness, empathy, and a strong determination to make a positive impact in the lives of others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Student Success Coach
Illinois Institute of Technology
10.2024 - Current
- Provide direct student contact and engagement such as program recruitment, individual student planning, serving as an advisor for students, providing mentorship and career development opportunities
- Maintain documentation and confidentiality
- Engage in professional development opportunities such as attending peer support trainings/meetings, monthly advisory board meetings, bimonthly faculty meetings, and weekly program meetings
- Plan and facilitate workshops and in-person residency days, secure relationships with internship sites and train sites
Recovery Support Specialist
Trilogy Behavioral Healthcare
10.2024 - Current
- Provide coverage as a PRN Recovery Support Specialist at Trilogy’s Drop-In Center, The Beacon
- Engage clients in the activities of The Beacon Drop-In Center, including individual and group activities
- Utilize lived experience to exemplify hope, providing strengths-based, trauma-informed recovery based services
Peer Dispatcher Program Assistant
Trilogy Behavioral Healthcare
01.2022 - 10.2024
- Provide strengths-based, person-centered, and trauma-informed customer service to all individuals contacting the community crisis line during business hours
- Collect important demographic and clinical information from each caller to initiate initial background checks and relay information on the caller’s current mental state to the team
- Use lived experience to support and reassure the caller while providing an estimated time of arrival for the Engagement Specialists/Crisis Counselors on shift
- Provide administrative and clerical support for the crisis team
- Provide Coverage as needed at The Beacon, Trilogy’s Drop-In Center
- Lead a weekly LGBTQIA+ Social Group and Journaling Group at The Beacon
Residential Support Specialist
Thresholds
09.2020 - 01.2022
- Provide residential support to young adults with mental health needs ages 17- 21 in a (TLP) Transitional Living Program
- Assist members in developing independent living skills and positive coping mechanisms
- Manage emergencies and crises within milieu utilizing Therapeutic Crisis Intervention skills
- Document all therapeutic interventions and incidents that occur during staff shift
- Participate in treatment team and advisory board meetings within the Young Adult Program
Housing Specialist
Beacon Hill Staffing for Nan McKay & Associates
05.2021 - 08.2021
- Maintain working knowledge of NYS ERAP application processing criteria and adhere to outlined policies and procedures
- Leverage analytical skills and conduct first line of review for NYS ERAP applications
- Participate in virtual daily team huddles with Case Supervisors and work collaboratively as a team to push relevant updates as it relates to ERAP
- Maintain daily and direct communication with Case Supervisor
- Immediately notify Supervisor upon recognition of any quality issues, errors, mistakes, processing challenges, and applicant complaints
Phone Operator
Pete’s Pizza
08.2019 - 05.2020
- Provided quality customer service while multitasking in a fast-paced environment
- Took takeout and delivery orders via multi-line phone system
- Placed orders and performed cash transactions on POS system register
Family Resources Support Specialist
Illinois Action for Children
12.2017 - 08.2019
- Catalogued paper documents into company system
- Researched client and provider information using government databases
- Organized paperwork to later be scanned and processed by additional agency departments
- Coordinated with team to move stamp dates quickly and efficiently
Intern
Courage Campaign: CTA
06.2015 - 09.2015
- Managed social media sites and wrote daily articles for street harassment awareness
- Attended campaign meetings and took meeting minutes; composed post-meeting newsletter
- Served as campaign ambassador at political events
Guest Relations
Bullpen for Field Museum
02.2014 - 08.2014
- Greeted customers at door, directed them to proper line placement
- Controlled line traffic and monitored admission for pre-paid exhibits
- Scanned exhibition tickets prior to entrance
Education
Certified Recovery Support Specialist Program
Illinois Institute of Technology
Chicago, IL05-2024
GED -
Harold Washington College
Chicago, IL01-2007
Skills
- Certified Recovery Support Specialist
- Peer Support
- Crisis Intervention
- Collaboration and teamwork
Certification
Certified Recovery Support Specialist, CRSS
Illinois Certification Board, Inc.
Sep.2024
Core Values Award: Adaptability, Trilogy Behavioral Health, 2023
Recognized for outstanding work performance and exemplifying Trilogy’s core value of Adaptability
REACH Program Staff Champion, Thresholds, 2021
Served as the REACH program staff representative on the Youth and Young Adult Services Advisory Board
Timeline
Student Success Coach
Illinois Institute of Technology
10.2024 - Current
Recovery Support Specialist
Trilogy Behavioral Healthcare
10.2024 - Current
Peer Dispatcher Program Assistant
Trilogy Behavioral Healthcare
01.2022 - 10.2024
Housing Specialist
Beacon Hill Staffing for Nan McKay & Associates
05.2021 - 08.2021
Residential Support Specialist
Thresholds
09.2020 - 01.2022
Phone Operator
Pete’s Pizza
08.2019 - 05.2020
Family Resources Support Specialist
Illinois Action for Children
12.2017 - 08.2019
Intern
Courage Campaign: CTA
06.2015 - 09.2015
Guest Relations
Bullpen for Field Museum
02.2014 - 08.2014
Certified Recovery Support Specialist Program
Illinois Institute of Technology
GED -
Harold Washington College
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