M. IMARN KHAN
Middle City Town , Bahawalpur
Summary
Professional bank branch manager with over 12 years of banking experience. Proficient in all aspects of bank management and operation, including account management, customer service, staff coordination and product sales. Exemplary customer service skills and thorough knowledge of the banking industry. Dedicated to effective and innovative management techniques to ensure the success of the branch.
Overview
13
13
years of professional experience
Work History
Bank Branch Manager
Allied Bank
01.2022 - Current
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Supervise staff in operations such as account management, customer service, financial operations and other bank functions.
- Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Implemented service improvements to enhance sales cycle.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Assessed employee performance and developed improvement plans.
Manager Operation
Allied Bank
05.2012 - 03.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
Banking Services Officer ( Joined As ABL MTO )
Allied Bank
01.2011 - 05.2012
- Worked at bank front counter to assist customers with various banking needs, including deposits, withdrawals, and balance checks.
- Adhered to all company standards to ensure that customers received optimal care and service while banking at our branch.
- Followed guidelines for detecting and reporting fraudulent transactions, including theft and identity impersonation, reducing fraud cases by 50%.
Education
Master of Commerce - Finance
The Islamia University of Bahawalpur
IUB, Bahawalpur2007
Skills
- Customer service
- Banking products and services
- Business operations
- Risk mitigation strategies
- Financial Analysis
- Analytical skills
Professional Affiliations and Memberships
- Junior Associateship of IBP (JAIBP) - Continue
Profession Relevant Skills
- Excellent critical thinking capacity and application.
- Adept at performing under pressure or on tight deadlines.
- Proficient with state and federal banking regulations
- Strong work ethic and drive to perform.
- Skilled in both written and spoken communication.
- Able to work alone or among a larger group.
- Solid knowledge of credit and financing policies and procedures.
Languages
English
Bilingual or Proficient (C2)
A1
Urdu
Upper intermediate
B2
Hobbies and Interests
When I am not at work, I enjoy a range of hobbies. For example, I enjoy motivational and business book summaries that allow me to explore my creative side.
Timeline
Bank Branch Manager
Allied Bank
01.2022 - Current
Manager Operation
Allied Bank
05.2012 - 03.2019
Banking Services Officer ( Joined As ABL MTO )
Allied Bank
01.2011 - 05.2012
Master of Commerce - Finance
The Islamia University of Bahawalpur
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